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Of the total of 666,624 hours of CPD, senior managers received 0.9%; middle managers, 34.02%; and the rest of the bank's employees, 65.02%.

Offering high quality training to Bankia's people is key both for their personal growth and to help position the institution as a better bank.

To achieve this, the best possible value proposition has been designed, based on Bankia's positioning, adopting a specific, distinctive style:

  • Closeness: Making the range of training on offer more visible and practising active listening in order to elicit the needs of Bankia's people.
  • Simplicity: Providing access to training through different methodologies and promoting simple, attractive environments that facilitate knowledge acquisition.
  • Transparency: Publicising the training offer and explaining the purpose and usefulness of each training action for participants' day-to-day tasks.      

Training for a higher quality service

Continuing professional development (CPD) of its employees is strategically important to Bankia because it strengthens the organisation, increases workforce efficiency and enables the bank to provide a higher quality service to its customers. Key figures for 2016 are given below:

666,624 hours of CPD in 2016

2016
Investment in training (in millons of euros) 8.02
Professionals who received training 12,589
Training iniciatives carried out 901
Hours of training per employee 50.66
Training carried out online 60.4%
Training in implementation and technological developements 41,297 hours
Hours of training by gender
 

Of the 666,624 hours of CPD, women received 52.55% and men, 47.45%.

Hours of training by professional category
 

Of the total of 666,624 hours of CPD, senior managers received 0.9%; middle managers, 34.02%; and the rest of the bank's employees, 65.02%.

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