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BankiaResponsible Management

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Our principles

Bankia understands Responsible Management as the voluntary integration in its policies and procedures of environmental, social and corporate governance issues arising from knowledge of the environment and dialogue with all its stakeholders.

Responsible Management Policy

Its establishes the pillars on which the entity must develop its relationships and is the basis for inspiring policies, action plans and procedures.

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Annual Report 2017

The most important financial and non-financial information about Bankia during 2017.

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Corporate Gobernance

Fostering a culture of transparency and integrity is crucial to safeguarding the interests of all stakeholders.

Customers

End-to-end relationships tailored to customers’ needs.

Personnel

We are moving forward shoulder-to-shoulder.

Society

Listening to people, identifying the real needs in society and helping to meet them.

Suppliers

Encourage uptake of our responsible management commitment across the supply chain.

Enviroment

We respect the environment and care about the impact of our activity.

IN THE NEWS

Bankia cedes 300 homes to Catalan Housing Agency for social rental

The goal is to prioritise allocating homes to families at risk of social exclusion, especially in the 234 towns declared as having high housing demand.

Over 600 people helped into work during five editions of Empleo en Red programme run by Bankia and Randstad

In 2017, a total of 65 programme participants gained employment, making up 72% of the total

Bankia will offer financial products and services to the members of the Valencia farmers' association, AVA-ASAJA, on special terms

AVA-ASAJA has more than 25,000 members who stand to benefit from the defined Bankia products on highly favourable terms and conditions.

KEY FIGURES

We are responsible for what we do.

Average term of payment to suppliers
(days)

9,95

Investment in Social Action
(millions €)

19,33

Customer satisfaction index

89,3%

Electric power consumed from responsible sources

100%

Independent Directors

63.6%

Percentage of women on staff

54.64%

SOCIAL FOOTPRINT

The Bankia people work to make a mark in society

Our activity transforms the environment and transmits the commitment to society in various fields

Bankia provides 10,000 euros to support a training and employment promotion project run by Caritas in the Diocese of Cartagena

The project will be carried out in the Region of Murcia, benefitting more than 190 people. The programme will improve training in the fields of domestic work and health and social care

Bankia funds 52 NGOs with €1.17 million to support job placement programmes for disabled persons

In 2016 Bankia allocated a total of 1.17 million euros to job placement programmes for persons with disabilities through 52 non-governmental organisations (NGOs) throughout the country, as part of its commitment to work closely with local projects.

TAKE CARE OF THE ENVIROMENT

Eco-eficiency

The Eco-Efficiency and Climate Change Plan 2017-2020 sets out the path Bankia must follow in order to contribute to reaching one of the 21st century’s most important targets: carbon neutrality by 2050.

Tackling climate change

Climate change is one of the greatest threats facing society. The present and especially the future of the environment of our planet demands an effort of awareness on everybody’s part.

Enviromental risk managment

Bankia considers that its banking activity has a very limited environmental impact. However, the bank has a very significant indirect influence through the production activities and investment decisions of its customers.

CONTACT

Reputation and Corporate Social Responsibility Direction

David Menéndez Carbajosa:
REPUTATION AND CORPORATE SOCIAL RESPONSIBILITY DIRECTION

Isabel Moreno Ortega:
ACCIÓN SOCIAL DIRECTION
imorenoo@bankia.com

María José Gálvez Cardona:
SOSTENIBILITY DIRECTION
mgalvezc@bankia.com

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