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For Bankia, Responsible Management means voluntarily integrating into our policies and procedures those environmental, social and corporate governance issues that emerge from knowing the community in which we carry on our activity and from the relation and engagement with all our stakeholders.
Responsible Management is integrated into Bankia's business strategy and management model, for a dual purpose: to generate solid and stable relations of trust, and to create value for the business and for our stakeholders.
The Bankia vision and mission that inspire the Responsible Management Plan 2016-2018 boil down to making a better and more reliable bank by respecting the core principles embraced by Bankia:
- closeness and
- focus on achievement.
All of this keeping our eye placed on our different stakeholder groups, each of which stands as a genuine lever of change; that is, a stimulus for reviewing and perfecting the products, services and process that affect them.
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