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  4. Collaboration with stakeholders

BankiaCollaboration with stakeholders

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The environmental pledges included in the 2017-2020 Climate Change and Ecoefficiency Plan and in our Code of Ethics and Conduct comprise the basic framework within which Bankia staff work. Any environmental concerns raised during engagement and dialogue with the bank’s stakeholders are also voluntarily included in its policies and procedures.

Bankia’s main stakeholders / Environment

  • Customers
  • Suppliers
  • Society
  • Staff
  • Shareholders and investors

Projects stemming from this commitment include:


Bankia develops and champions financial solutions that contribute to protecting the environment , such as sustainable loans . It also invests in revamping its digital channels, which will help Bankia to serve its customers from wherever they want, and using the remote channel of their choosing.

2.18 million customers

Digital channels
Bankia has 2.18 million customers using non-branch channels


Bankia works with over 3,000 suppliers, with which it defines responsible contracting and procurement criteria. Moreover, to encourage those suppliers with the greatest environmental impacts to collaborate more, Bankia offers them the chance to take part in specific awareness-raising days. These days provide a platform for open dialogue leading to continuous improvements, making our institution more sustainable and committed to environmental protection.

Digital contracts

Avoiding the use of paper and printer cartridges
85.6% of contracts signed with suppliers were managed through digital platforms in 2016, avoiding the use of paper and printer cartridges.


The bank is involved in various public initiatives promoting sustainability and protection of the environment, in partnership with public authorities, businesses and NGOs.


In order to foster the environmental culture among the bank’s staff, an online environmental management course has been incorporated into the individual training plans of 9,845 professionals.

3,954 training hours

Environmental culture
The professionals of Bankia, en 2016, has been to 3.954 3,954 environmental training hours

Shareholders and investors

In 2016, Bankia was incorporated into the Dow Jones Sustainability Index (DJSI), an index that in 2017 has ratified the Bankia permanence, especially valuing the fiscal strategy and the 'Fiscal Risks Control System' developed by Bankia, as well as the strategy and development of social action. Likewise, the DJSI has highlighted Bankia's 'Eco-efficiency and Climate Change Plan', which establishes what Bankia should follow, in order to contribute to achieving one of the objectives of the 21st century, the neutrality of emissions in 2050.

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