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Dialogue with stakeholders

Dialogue with stakeholders

Bankia voluntarily includes in its policies and procedures the social and environment concerns voiced in the relation and dialogue with its stakeholders, and takes responsibility for the consequences and impact of its actions.

Customers

Customers

Bankia has created a new commercial model to provide its customers with a more efficient, higher quality service.

Employees

Employees

Nurturing the talent of staff forms the backbone of the Bank’s people management policy.

Suppliers

Suppliers

Bankia has revamped its procurements and supplier approval policies, bringing them into line with its principles of integrity, professionalism, commitment, closeness and focus on achievement.

Shareholders and investors

Shareholders and investors

In its commitment to listen to the main stakeholders, Bankia pays special attention to the concerns and needs of its shareholders.

Society

Society

The Bankia sponsorship and social action policy is designed to strengthen the three basic pillars underpinning the Bank's relations with society: commitment, closeness and focus on achievement.

Environmental management

Environmental management

For Bankia, measuring the environmental footprint of our activity and working proactively to reduce it is a fundamental concern.

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