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BankiaKey issues

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As part of the preparation of the Responsible Management Plan 2016-2018, the bank conducted an in-house survey of managers and the commercial network, along with external telephone interviews and focus groups of customers, experts, regulators, standards bodies, suppliers, analysts and the communications media, to gather their views and expectations. The outcome was a list of issues that Bankia must address and that basically coincide with those identified in the materiality study at the end of 2014 performed with the help of an independent consultant. 

PERFORMANCE ASSESSMENT ON THE ISSUES IDENTIFIED BANKIA

 


IMPORTANCE GIVEN TO THE ISSUES IDENTIFIED

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