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BankiaSupplier service department

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Bankia has different channels for serving its suppliers that can be used for to make suggestions for improvement, lodging complaints, reporting potential improper conduct or disputing any supplier selection process.

  • Confidential Whistleblowing Channel: Confidential, but not anonymous, communication channel, managed by PwC as an independent third party, for reporting potentially improper financial or accounting conduct. Confidential Whistleblower Channel for suppliers
  • Supplier Service Department: Channel for making complaints, claims and suggestions related to the payment of invoices and the provision of services associated with contracts, as well as disagreements related to supplier selection processes.

Supplier Service Departament

Form for making complaints, claims or suggestions.

The fields marked (*) are obligatory.

Identification details Fields marked with an asterisk(*) are obligatory.

Customer or non-customer :

Information about the request

Reason :

Type Select one of the following options:

Privacy conditions :
The details contained in this form will be processed by the Supplier Service Department and included in its files in order to manage the complaint or claim, and may be transferred to Group companies that may be involved in this processing, but exclusively for the aforementioned purpose. You may exercise your rights to access or correct your data, to revoke it without retroactive effect, to cancel and oppose it by writing to this Department at

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