902 11 40 15

BKIA Share
  • 3.975
  • -0.38%
  • 17:35

Follow us:

  • YouTube
  • Twitter
  • Facebook
  • Google Plus
  • Blog Bankia

Jump Main Menu. Go directly to the main content (Acces key S)

You are in:

  1. Home
  2. Who we are
  3. About us
  4. Factsheet

BankiaFactsheet

Start of main content

  • Bankia is a Spanish bank that is listed on the Bolsa de Madrid, Spain’s principal stock exchange, and is included in the Ibex 35 benchmark index.
  • In 2016, Bankia was the most solvent, most efficient and most profitable of the large spanish.
  • With a universal banking business model based on multi-channel management, Bankia specialises in serving individuals and businesses, especially SMEs and the self-employed.
  • It operates throughout Spain, but its presence is strongest in the Community of Madrid, the Valencian Community, the Canary Islands, Castilla y León, and Castilla – La Mancha.
  • It has a team of more than 13,000 professionals.
Mission
  • To provide an efficient, high quality service to our customers.
  • To reward our shareholders competitively.
  • To make a positive contribution to the public finances.
  • To provide our employees with opportunities for professional development.
  • To contribute to improving the market’s assessment and perception of the financial system.
Vision
  • We take a principle-based approach in order to provide you with the best banking service.
Values
  • Professionalism, integrity, commitment, closeness and achievement orientation.

Key figures 2016

Bankia - Key Figures - 2016

Income Statement 2016
Net interest income 2,148
Fees and commissions 824
Other revenue 194
Gross income 3,166
Operating expenses (1,548)
Pre-provision profit 1,619
Provisions (494)
Taxes, minority interests and other items (255)
Net extraordinary provisions (IPO 2015/Mortgage floor clauses 2016) (65)
Profit attributable to the Group 804

Corporate governance

 Corporate Governance - Bankia

Shareholder structure

Bankia - Shareholder structure - 2016

Dividend

Bankia - Dividend - 2016

Business

 Business




The business model is customer-focused, with a positioning based on three key attributes that shape the relationship between Bankia and its customers: closeness, simplicity and transparency.

> 7MM customers

Commercial network

Bankia is a commercial bank that offersits services through all channels, including an extensive network of 1,936 physical branches throughout Spain.

Branches
  • Retail banking: 1,860 (agile branches, multi-channel branches, Plus+ branches).
  • Private banking: 13
  • Business banking: 63

Bankia - Commercial Network - 2016

Channels
Physical branches Mobile branches ATMs Multi-channel customers
1,936 11 5,364 2,182,450
Internet office users

Mobile office users Multi-channel transactions
1,995,578 1,121,779 3,044 mm
Address
  • Operating headquarters: Paseo de la Castellana, 189. 28046 Madrid
  • Corporate headquarters: Calle del Pintor Sorolla, 8. 46002 Valencia

*Updated December 2016

End of main content