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  • Bankia is a Spanish bank that is listed on the Bolsa de Madrid, Spain’s principal stock exchange, and is included in the Ibex 35 benchmark index.
  • In 2015 it was the most profitable bank in Spain and the most solvent of the large Spanish banks.
  • With a universal banking business model based on multi-channel management, Bankia specialises in serving individuals and businesses, especially SMEs and the self-employed.
  • It operates throughout Spain, but its presence is strongest in the Community of Madrid, the Valencian Community, the Canary Islands, Castilla y León and Castilla – La Mancha.
  • It has a team of more than 13,000 professionals.
  • To provide an efficient, high quality service to our customers.
  • To reward our shareholders competitively.
  • To make a positive contribution to the public finances.
  • To provide our employees with opportunities for professional development.
  • To contribute to improving the market’s assessment and perception of the financial system.
  • We take a principle-based approach in order to provide you with the best banking service.
  • Professionalism, integrity, commitment, closeness and achievement orientation.

Key figures 2015

 Key Figures in 2015

Income Statement 2015
Net interest income 2.740
Dividends, fees and other revenues 1.066
Gross income 3.806
Operating expenses (1.658)
Pre-provision profit 2148
Provisions (551)
Profit from sale of investees and other profit 212
Profit before tax 1.636
Tax (391)
Profit after tax 1.245
Net impact of IPO provision (184)
Reported profit attributable 1.040

Corporate governance

 Corporate Governance - Bankia

Shareholder structure

 Shareholder Structure





The business model is customer-focused, with a positioning based on three key attributes that shape the relationship between Bankia and its customers: closeness, simplicity and transparency.

> 7MM Customers

Commercial network

Bankia is a commercial bank that offersits services through all channels, including an extensive network of 2.017 physical branches throughout Spain.

  • Retail banking: 1.941 (agile branches, multi-channel branches, Plus+ branches).
  • Private banking: 13
  • Business banking: 63


Physical branches Mobile branches ATMs Telephone banking
2.017 11 5.516 3,5MM users
Internet office Multi-channel account managers Mobile banking
4MM users 150MM users 1,1MM users
  • Operating headquarters: Paseo de la Castellana, 189. 28046 Madrid
  • Corporate headquarters: Calle del Pintor Sorolla, 8. 46002 Valencia

*Updated June 2016

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