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Bankia offers its services via every channel, which includes a solid network of branches across the whole of Spain.

Bankia has a total of 2,017 branches, of which 1,941 are for retail banking, 13 are dedicated to private banking and 63 specialise in business banking. Furthermore, Bankia has 11 “ofibuses” (mobile branches) that provide its services to remote areas away from urban centres.

Network of branches

Click on the total number of offices to know the detail in each autonomous community.

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total branches 2.017

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24 Distribution offices in Galicia

  • 22

    Retail Banking

  • 2

    Corporate Banking

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797 Distribution offices in Comunidad de Madrid

  • 781

    Retail Banking

  • 4

    Private Banking

  • 12

    Corporate Banking

  • ofibuses 1
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11 Distribution offices in Principado de Asturias

  • 10

    Retail Banking

  • 1

    Corporate Banking

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21 Distribution offices in Cantabria

  • 20

    Retail Banking

  • 1

    Corporate Banking

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20 Distribution offices in País Vasco

  • 17

    Retail Banking

  • 3

    Corporate Banking

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4 Distribution offices in Comunidad Foral de Navarra

  • 3

    Retail Banking

  • 1

    Corporate Banking

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50 Distribution offices in La Rioja

  • 48

    Retail Banking

  • 1

    Private Banking

  • 1

    Corporate Banking

  • ofibuses 2
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139 Distribution offices in Castilla y León

  • 134

    Retail Banking

  • 1

    Private Banking

  • 4

    Corporate Banking

  • ofibuses 5
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12 Distribution offices in Extremadura

  • 10

    Retail Banking

  • 2

    Corporate Banking

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13 Distribution offices in Aragón

  • 12

    Retail Banking

  • 1

    Corporate Banking

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162 Distribution offices in Cataluña

  • 151

    Retail Banking

  • 1

    Private Banking

  • 10

    Corporate Banking

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109 Distribution offices in Castilla La Mancha

  • 105

    Retail Banking

  • 1

    Private Banking

  • 3

    Corporate Banking

  • ofibuses 1
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70 Distribution offices in Andalucía

  • 63

    Retail Banking

  • 2

    Private Banking

  • 5

    Corporate Banking

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7 Distribution offices in Región de Murcia

  • 6

    Retail Banking

  • 1

    Corporate Banking

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431 Distribution offices in Comunidad Valenciana

  • 416

    Retail Banking

  • 3

    Private Banking

  • 12

    Corporate Banking

  • ofibuses 2
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119 Distribution offices in Canarias

  • 116

    Retail Banking

  • 3

    Corporate Banking

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23 Distribution offices in Islas Baleares

  • 22

    Retail Banking

  • 1

    Corporate Banking

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5Distribution offices in Ceuta

  • 5

    Retail Banking

Types of branches

In addition to universal branches, Bankia also has agile branches, periphery branches and plus+ branches. It also has recovery centres, settlement centres and real estate offices.

Universal Branch

Bankia has progressively implemented a new sales office model in its retail network in order to standardise its branches, reinforce the bank’s image and optimise the distribution of space. The entrances have been improved, with a larger lobby that houses the 24-hour ATMs, while the commercial area has been redesigned to be more comfortable and intuitive for customers. In short, a new type of space that improves service quality and customer relations.

Universal Branch - Bankia

Agile Branch

This commitment to get closer to the customer has resulted in the launch of the “agile branch”, a new branch concept to serve customers and non-customers that want a faster and higher quality transactional service, with uninterrupted and longer opening times until 6:00 pm, among other initiatives.

Agile Branch - Bankia

Agile branches are characterised by:

  • Specialists in transactional banking
  • Uninterrupted opening times until 6:00 pm
  • Located in areas with high customer density
  • Strategic locations, based on our best branch sites
  • Supporting nearby branches that focus on advisory services
  • They provide simple products
  • Staffed with a high number of cashiers

Plus+ Branch

This type of branch is characterised by:

  • Advisory specialists
  • Located in micro markets in which there is an agile branch
  • Strategic locations
  • Staffed by highly trained financial advisers
  • They provide service to customers that require advice
  • In many cases they also provide a specialist service to SMEs, micro-businesses and retailers.  

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