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Agile

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Agile

Bankia has introduced Agile to speed up response times and provide customers with more value using the bank’s existing capacity and resources.

To drive the cultural transformation and the digital transformation within the organisation, Bankia is rolling out the Agile framework to focus more intensely on its customer, results, ability to adapt to uncertainty, team empowerment, autonomy, motivation and employee satisfaction.

Bankia has introduced Agile to speed up response times and provide customers with more value using the bank’s existing capacity and resources, strengthening a culture that delivers continuous value, meritocracy and flexibility to change, eliminating silos, enabling collaboration between areas of knowledge and merging teams that previously worked separately.

This system entails setting OKRs (Objectives and Key Results) derived from the 2018-2020 Strategic Plan.

During 2019, Bankia allocated 19 squads to work in Agile. A total of 215 people from technology and business divisions worked to achieve a variety of goals ranging from improving the digital marketing platform to defining a new development and talent model.

Two digital communities (CoDis) - costumer data driven and mobile app development - were active. No less than 392 people have received in-person training in Agile, and 4,677 professionals have been trained through digital channels.

In 2020, the bank is setting up nine digital communities to cover most of the bank’s strategic lines by creating 26 squads in which 465 people (internal and external) will work on central business and external services.

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