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People first

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People are Bankia's main asset

Having motivated, prepared and committed people is key to being able to offer excellent customer service, achieve the success of the bank's business strategy and contribute to the return of aid.

The Bankia people strategy is aligned with the business goals, with the customer focus and with the three key positioning vectors: closeness, simplicity and transparency.

Detecting talent and professional development are fundamental for Bankia to continue advancing toward excellence and for our professionals to satisfy their legitimate career aspirations.

Also, continued in-service training programmes ensure that employees maintain the knowhow and capacities/skills that allow them to deal competently with the challenges of a constantly changing market and sector.

Talent management

to generate more inclusive leadership.


as a lever for change and group commitment.


to achieve success through business strategy and its professionals.


Getting people to feel part of the project and be proud of working at Bankia is one of the bank's objectives. Currently, 83.2% of Bankia professionals are proud of belonging, as reflected in internal surveys.

in identification with Bankia values

8.08 (over 10)


Bankia has always shown an absolute involvement with social issues within its corporate responsibility strategy.

The hallmark of Social Action at Bankia is the involvement and collaboration of all its professionals. More information on volunteering.

In 2019, Bankia organized 175 volunteer days in which a total of 948 volunteers participated.

Throughout the year, Bankia professionals have a large number of opportunities to participate in the Bank's Social Action through multiple volunteer initiatives, which focus especially on financial education and environmental workshops.


Benefited from volunteer actions.


Hours of education in financial education.


Environmental volunteer days.



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