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Bankia analyses additional measures to ease the financial burden of families and companies affected by the Covid-19 virus

“We want to provide all these solutions customers, helping to stabilise their finances", said Bankia's chairman.  

Communication Bankia

By  Communication Bankia

Publish on 
18 March 2020 - 12:30

  • Bankia chairman José Ignacio Goirigolzarri has announced that the bank is analysing further measures to those already approved by the government to cater for its customers’ financial needs in the new situation in a very short term.
  • Bankia is adapting its internal system and processes to implement the measures approved by the Council of Ministers on Tuesday.
  • “Yesterday, the government passed an extremely significant series of measures to help families and companies in the country, for which Bankia wishes to express its support. We are well aware of the potential impact that this crisis will have on our society, which is why Bankia is adapting its processes to be able to apply these to our customers as quickly as possible”, said Bankia’s chairman José Ignacio Goirigolzarri.

Bankia is working to adapt its internal systems and processes to comply with the Royal Decree passed by the government in response to the Covid-19 crisis while analysing additional measures to lessen the financial burden for affected families and companies.

The objective is quickly implement these measures so that Bankia's clients can benefit from the mortgage moratorium and from the new proposals as soon as possible.

“Yesterday, the government approved a set of significant measures to help our nation’s families and companies, to which Bankia wishes to show its wholehearted support. We are aware of the potential economic impact of this crisis on society. Therefore the bank is already working to adapt our processes to enable us to apply them as quickly as possible”, said Bankia chairman José Ignacio Goirigolzarri.

We want to provide all these solutions customers, helping to stabilise their finances when they need it most. During this temporary crisis our goal is to be able to return to normal as quickly as possible

José Ignacio Goirigolzarri
Bankia's chairman

Accordingly, Bankia is devising additional measures to those approved by the government, regardless of whether its customers fulfil the vulnerable family criteria in the Royal Decree.

In this regard, the chairman of Bankia says that “beyond the decree, we are preparing a package of additional solutions to adapt our customers’ obligations to their new situation”.

Support for individuals, the self-employed and companies

All the solutions on which Bankia is working are adapted to the varying needs of its customer segments: private individuals, the self employed, SMEs and large companies.

According to Goirigolzarri, these measures will be available soon, because “we want to support customers affected by the current health emergency and not just those who fulfil the vulnerability criteria of the Royal Decree”.

“We want to provide all these solutions customers, helping to stabilise their finances when they need it most. During this temporary crisis our goal, like everyone’s, is to be able to return to normal as quickly as possible, not only in terms of health but also financially”, said the chairman of Bankia.

Goirigolzarri also extended his condolences to the families of those who have lost their lives to the coronavirus and expressed solidarity with those affected. “I also want to send a message of support and appreciation to everyone who is working to protect our health, to keep the country running and one in particular, the workers in our network of branches during this difficult time”, he said.


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