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Innovation

It provides information in real time

Bankia is now available on Alexa, Amazon's virtual assistant

  • All users, whether or not they are customers of the bank, will be able to access Bankia's general information in real time through this virtual assistant directly, quickly and easily.

Communication Bankia

By  Communication Bankia

Publish on 
23 January 2019 - 13:30

  • All users, whether or not they are customers of the bank, will be able to access Bankia's general information in real time through this virtual assistant directly, quickly and easily.
  • It provides commercial information on consumer loans, mortgages accounts or cards by Bankia.
  • Just by saying 'I want information on a fixed-rate mortgage', 'I need a loan for home renovations', 'I need an account for digital platforms or 'I want a credit card' the application will provide detailed information.

Bankia has the virtual assistant Alexa available, with which clients and non-clients of the bank can receive information about the products and services available.

This way, any user will be able to access Bankia's general information in real time through Alexa, Amazon's virtual voice assistant, quickly, directly and easily.

Making Alexa available is one more sample of Bankia’s commitment to new technologies and it provides a new way of interacting with the bank, as well as value-added services to customers and users.

This new virtual voice assistant provides commercial information on Bankia’s consumer loans, mortgages, accounts or cards, among other products.

In addition, it can be used to locate Bankia offices and ATMs and will add information on other products, among other features.

To use this assistant, users have to search “Bankia” on the Alexa Amazon app of the device, select the Bankia skill and activate it. This operation can also be done with the voice command 'Alexa, activate Bankia'.

Once activated, say 'Alexa, open Bankia' to open the skill and, from then on, users can request information from the bank.

'I want information on a fixed-rate mortgage', 'I need a loan for home renovations', 'I need an account for digital platforms or 'I want a credit card' are some examples of how to request detailed information from Alexa.

 

 

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CONTACT

External Communication Direction

Virginia Zafra de Llera
DIRECTOR OF EXTERNAL COMMUNICATION
vzafra@bankia.com

 

Press Relationship

Guillermo Fernández Martín
DIRECTOR OF PRESS RELATIONSHIP
gfernandezm@bankia.com

Mariano Utrilla Cortijo
mutrilla@bankia.com

Irene Rivas García
irivas@bankia.com

Belén Porras Povedano
bporras@bankia.com

María Campos Lages
mcamposla@bankia.com

 

Digital Communication

Ana Bernad Colás
DIRECTOR OF DIGITAL COMMUNICATION
abernad@bankia.com

Leticia Lucio Álvarez
llucio@bankia.com

María Navarro Caballero
mnavarro@bankia.com

   

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