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Business

After signing agreements with the main companies

Bankia is the first bank to offer its customers all the available digital payment platforms in the market

Customers of the bank can make digital payments and physical stores using Apple Pay, Samsung Pay, Google Pay, PayPal and Bizum.

Communication Bankia

By  Communication Bankia

Publish on 
18 December 2018 - 11:45

  • Bankia customers can choose to pay with Apple Pay, Samsung Pay, Google Pay, PayPal and Bizum
  • These new digital solutions simplify e-commerce payments and purchases in physical stores, which are now convenient, secure, and cash-free
  • Bankia’s 2018-2020 Strategic Plan sees payment methods are one of the main drivers of growth
  • “Bankia looks upon technology as an opportunity to make life easier for our customers and to offer them the best user experience”, explains assistant general manager of Retail Banking at Bankia, Fernando Sobrini
  • Bankia has almost three million digital customers, a number which is expected to rise to five million by the end of 2020 after adding a further two million people to its base

Bankia is the first bank in Spain to offer its customers the full gamut of digital payment platforms available in the market.

Because of this, customers of the bank can make digital payments using Apple Pay, Samsung Pay, Google Pay, PayPal and Bizum.

Customers can link their PayPal accounts with Bankia channels, which is Spain’s first bank to sign an agreement of this type with this American company.

The aim is to give users access to the full gamut of digital solutions in order to make payment easier, more convenient and secure, without having to use cash.

Bankia sees technology as a very important opportunity to make life easier for our customers and to offer them the best possible user experience.

Fernando Sobrini
Deputy general director of retail banking at Bankia

Bankia sees technology as a very important opportunity to make life easier for our customers and to offer them the best possible user experience, adapting to their needs, and to their pace and level of digitalisation”, said the deputy general director of retail banking at Bankia, Fernando Sobrini.

According to Sobrini, these agreements are framed in Bankia’s firm bet on technology and are evidence that "the bank is focused on its customers and on offering them the best digital products and services".

Digital customers

Bankia’s 2018-2020 strategic plan looks upon payment methods as one of the most important drivers of growth for the years to come, which is why the bank has entered into strategic alliances with the market’s leading companies.

Bankia already has almost three million digital customers, a figure it expects will rise to five million by the end of 2020 after adding a further two million people to its base.

Therefore, by the end of the Strategic Plan, more than 65% of Bankia customers will have digital profiles and more than 35% of their purchases will be made via these channels.

In the case of digital customers, the use of mobile telephones to interact with the bank has gained in importance to become the main means of connection. In fact almost 44% of digital users use their mobile telephones alone, while 38.7% use Bankia Online on both computers and mobile phones, and 17.6% connect solely with their computers.

Media campaign

To communicate this focus on technology, Bankia has produced a communication campaign featuring 45-, 30-, 20- and 10-second advertisements to be broadcast in cinemas, on TV, radio and in digital media. Offices have also been decorated with the new campaign.

The soundtrack is a smash hit from the eighties by Italian group Righeira. The characters in the advertisement do not use cash when making routine daily transactions.

The advertisement goes straight to the point: “Don't use cash”, because Bankia is the only bank that gives customers the opportunity to pay with all digital platforms, easily and securely.

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From left to right: Bankia's regional corporate manager in Murcia and Alicante, Olga García; and the chairman of AJE Región de Murcia, Ginés Ángel García.

Business

'Bankia Award for Young Entrepreneur of the Year. Heroes 2019 '

Bankia and AJE Región de Murcia open the deadline to search for the best entrepreneurs of the year in the region

These awards try to recognize the work and merits of Murcia businessmen who have stood out for their contribution to economic development in the Región de Murcia.
 

Communication Bankia

By  Communication Bankia

Publish on 
03 May 2019 - 09:15

  • Nominations are open until 28 May and the winner will be announced at the ceremony on 28 June at the Víctor Villegas Auditorium
  • The main awards will be the 'Young Entrepreneur of the Year Award' and the 'Best Start-up Award', and the main novelty will be an 'Honourable Mention to Institutional Support for Entrepreneurship'

The Association of Young Entrepreneurs of the Region of Murcia (AJE) is holding the 20th edition of the 'Bankia Young Entrepreneur of the Year Award. Heroes 2019' with Bankia's support to search for the best entrepreneurs in the Región de Murcia.

The deadline for nominations is 28 May for an award acknowledging the work and merits of entrepreneurs under the age of 40 who have excelled for their contribution to economic development and the creation of jobs and wealth in the Región de Murcia.

The agreement was signed at Bankia's headquarters in Murcia by the Bankia's regional corporate manager in Murcia and Alicante, Olga García; the chairman of AJE Región de Murcia, Ginés Ángel García, and the manager of AJE Región de Murcia, David Lopera. The signing was also attended by the commercial director of Bankia in Murcia and Alicante, Luis Antón; and the director of the Bankia Business Centre in Murcia, Javier León.

The 'Young Entrepreneur of the Year Award' and the 'Best Start-up Award' will be the main awards in this edition, which will also grant an 'Honourable Mention to Business Career' of a leading employer in the Región de Murcia and, as a novelty, an 'Honourable Mention to Institutional Support for Entrepreneurship'.

Bankia's regional corporate director in Murcia highlighted the bank's commitment to supporting young entrepreneurs in a fundamental region for Bankia and to acknowledging the work they do and the projects they undertake, in which we would like to accompany them".

For his part, the chairman of AJE Región de Murcia, said that "these awards recognise the work and effort of young people who, in pursuit of personal development, have dedicated their lives to creating a business project with a positive and outstanding impact on our society".

As key requirements, young entrepreneurs who wish to take part in this edition of the AJE Awards must have their company headquarters in the Región de Murcia or have been born in the region and their company, even if it is located elsewhere, must have a strong connection with the regional business fabric or a relevant impact on it.

Candidates must also be the owners, founding partners or instrumental parties to the company's success and be senior managers. All candidate companies must have been created before 1 January 2018 and, in the case of startups, after 1 January 2016.

The terms and conditions of the awards and the application form are available at www.premioaje.es. The Board of Directors of AJE Región de Murcia will choose the finalists who will be eligible for the main awards on 7 June.

The three candidates will have the opportunity to present their project directly to a jury made up of important figures from the economic and business world. The winner will be announced at the ceremony to be held on 28 June at the Víctor Villegas Auditorium and Congress Centre in Murcia.

The finalists will enter the final stage of the National Young Entrepreneur Award of the Spanish Confederation of Young Entrepreneurs Associations (CEAJE), of which AJE Región de Murcia is a member.

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José Sevilla during his speech at the XXVI Meeting of the Financial Industry organized by Deloitte and ABC

Business

José Sevilla has participated in the XXVI Meeting of the Financial Industry

Bankia generated a capital of 1.17 billion euros by March

The CEO of Bankia has indicated that these figures allow to advance in the goal of distributing up to 2,500 million euros among shareholders, as reflected in the current Strategic Plan 2018-2020.

Communication Bankia

By  Communication Bankia

Publish on 
08 May 2019 - 18:00

  • José Sevilla has participated in the XXVI Meeting of the Financial Industry organized by Deloitte and ABC
  • The CEO of Bankia has also highlighted the effort made by the entity in reducing unproductive assets "well above the objectives we had set ourselves"

Bankia's CEO, José Sevilla, highlighted that the bank generated a capital of 1.17 billion euros in 2018 and the first quarter of 2019, which makes it possible to move forward with the goal set forth in the 2018-2020 Strategic Plan to distribute up to 2.5 billion euros among its shareholders.

This was mentioned by Sevilla during his speech at the XXVI Meeting of the Financial Industry held by Deloitte and ABC, at which he reiterated the bank's commitment to creating value for all its shareholders.

Sevilla explained that these 2.5 billion will be distributed in several ways. Firstly, through ordinary dividends and, secondly, through the generated excess capital above 12% CET1 fully loaded.

In 2018, this excess capital and the undistributed dividend reached 548 million euros, while the payment to shareholders via ordinary dividend was 357 million euros, 5% higher than the previous year.

As a result, capital generation reached 1.17 billion euros at the end of the first quarter, although the regulatory impact (TRIME and IFRS16) subtracted 265 million euros, placing the generated capital figure at 905 million euros .

However, the CEO of the bank has assured that this impact "will be reduced in the coming quarters and we will not have great negative effects for this year or for 2020".

On the other hand, Sevilla highlighted the commercial dynamism of the start of the financial year and the benefits of the integration of BMN, which have made it possible to advance the capture of the initially expected cost synergies over time.

Finally, he highlighted the effort made by the bank to reduce non-performing assets "well above the targets we set for ourselves", which will reach around 8 billion by the end of 2020, from almost 17 billion in December 2017.

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Annual report of 'Red Solidaria'

Bankia donates over 2 million euros to 275 NGOs after its employees achieve their objectives

The 'Red Solidaria' program was launched in 2013 and since then more than 1,216 social projects have been supported, which have benefited more than 400,000 people.

Communication Bankia

By  Communication Bankia

Publish on 
17 April 2019 - 17:00

  • The bank increased its investment this year by 33% on the program that rewards compliance with the business objectives of its employees, transforming them into grants for social projects selected by them
  • The program, which has benefited 86,000 people in all Spanish regions and provinces, promotes workplace integration, care for people with disabilities, local development and contribution with people at risk of exclusion, among others

Bankia has allocated almost €2 million to support a total of 275 NGOs in all autonomous communities through the 'Red Solidaria' program, thanks to the fact that the bank’s employees have achieved their objectives. These programs have benefited 86,000 people.

The bank increased its investment in this program by 33% compared to the previous year. The bank’s contribution to NGOs throughout Spain was 1.43 million euros in 2017 and increased to over 1.9 million euros in 2018.

The ‘Red Solidaria’ project rewards the achievement of goals by the employees by allocating subsidies to social projects selected by the employees themselves. It supports and contributes to NGO initiatives with an allocation of €1,000 to €10,000 per year, depending on the percentage of compliance with business objectives.

The program fosters workplace integration, services for people with disabilities, local development and relief in situations of poverty and people at risk of social exclusion all over the country, among others.

The amount contributed in 2018 was made possible thanks to the results obtained by all the divisions of the bank: Retail Banking, Business Banking, SMEs, Private Banking, Specialised Business, Multi-Channel Business and Central Services.

Bankia’s Director of Corporate Social Responsibility, David Menéndez, stated that "Red Solidaria is a program that is very dear to us, as the work and effort of the employees of the bank is rewarded." "It allows us to demonstrate the professionalism and social commitment of all the professionals who work at Bankia and to commit to charity projects," he added.

Since the launch of the 'Red Solidaria' program in 2013, more than 1,216 social projects have been supported with an economic contribution of more than 7.88 million euros, benefiting more than 400,000 people.

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Business

Capital has increased and still the most solvent of the large Spanish banks

Bankia stabilises its margins and posts net profit of 205 million in the first quarter, a decrease of 10.8%

The result for the quarter includes the impact of application of the new IFRS 16 accounting standard and lower trading income.

Communication Bankia

By  Communication Bankia

Publish on 
29 April 2019 - 07:30

  • Core earnings, i.e. pure banking profit, reached 306 million euros, up 0.3% vs. one year ago
  • The CET1 Fully Loaded ratio reached 12.61%, up 22 basis points during the quarter
  • For the first time in recent years, the balance of total performing loans has increased and now exceeds 106,500 million
  • New mortgage lending and new consumer lending record year-on year growth of 14.6% and 25.8% respectively, while the balance of loans to companies advances 6.4%
  • Non-performing loans fall by close to 500 million euros in the quarter, reducing the NPL ratio by 250 basis points, to 6.2%
  • The rate of customer acquisition continues to increase, with the customer base up by 137,000 people in the last year and direct income deposits, up 133,000
  • The volume of assets managed in mutual funds increased by 898 million in the quarter, to 20,012 million euros, growth of 4.7% in just one quarter
  • Customer satisfaction has reached record levels and stands at 90.1 points at the end of March, demonstrating the success of the merger with BMN
  • 23.5% of the bank’s total sales were made through digital channels, with the digital customer base expanding by 586,000 in the last 12 months

Bankia obtained a net attributable profit of 205 million euros during the first quarter of 2019, a decrease of 10.8% compared to the same period of the previous year. The result for the quarter includes the impact of application of the new IFRS 16 accounting standard and lower trading income.

Focusing on the core banking business (net interest income, plus fees and commissions, less expenses), profit comes to 306 million euros, an increase of 0.3%. This performance shows that the bank’s increased emphasis on sales, the improvement in lending and post-merger cost synergies are all bearing fruit.

Bankia chairman José Ignacio Goirigolzarri stated, “we have strong earnings, totalling 205 million euros, and are also very satisfied because, together with these results, we have put the BMN merger behind us”.

We have strong earnings and I believe this is very good news for Bankia’s customers and shareholders.

José Ignacio Goirigolzarri
Bankia chairman

“This is apparent in various aspects: our customers’ level of satisfaction increased very significantly in this first quarter; activity levels are improving at an increasing pace, which will soon translate into results; and our loan book has grown in this quarter for the first time in recent years,” Goirigolzarri explained. He concluded, “I believe this is very good news for Bankia’s customers and shareholders.”

CEO José Sevilla, for his part, emphasised that “this first quarter has seen an improvement in solvency and a boost in sales, especially in the businesses we have targeted in our Strategic Plan: lending, payment services, mutual funds and insurance.”

This first quarter has seen an improvement in solvency and the most important thing for us this quarter has been the steady growth in number of customers.

José Sevilla
CEO Bankia

“The most important thing for us this quarter, however, has been the steady growth in number of customers,” Sevilla went on, pointing out that “in the last twelve months we have gained more than 137,000 new customers.”

“Also, we are continuing to reduce non-performing assets, which fell by close to 500 million euros during the quarter,” he said, adding that “once again, we have also increased our capital ratio, by 22 basis points, during this first quarter, putting us back at the head of the large Spanish banks in terms of solvency.”

Margins stabilising and expenses contained

Net interest income performed better, reaching 502 million euros (-4.2% with the effect of IFRS16 and -4.7% without it), showing a more stable trend during the quarter. This performance is attributable to a smaller contribution from the fixed income portfolios after the sales completed in 2018 and the improvement in customer margin (the difference between the cost of deposits and the yield on loans), which has risen to its highest level in recent years and currently stands at 1.60%.

Meanwhile, net fee and commission income for the first three months of the year totals 260 million euros, 1.2% less than in the same period of last year, due to the removal of fees and commissions for BMN customers. Income from all other fees and commissions increased 4.3%.

For their part, fee income from payment and collection services are up 8.3% year-on-year. Within these, fee income from payment services are up 3.5%.

Gross income reached 813 million euros, 13% less than in the same quarter of the previous year, while operating expenses came to 456 million euros, down 5.6% year-on-year, post IFRS16 (-6% without this effect) demonstrating the realisation of the synergies generated after the merger with BMN.

Provisions are down 36.9% year-on-year and the cost of risk (provisions as a percentage of loans) has improved by 9 basis points, reaching 0.14% at the end of March 2019. As a result of all this, net attributable profit came to 205 million euros.

Balance sheet clean-up

In the first quarter, Bankia continued to steadily reduce non-performing assets and the NPL ratio, while also increasing coverage.

As a result of asset sales and organic reduction, non-performing loans have fallen by close to 500 million euros (-5.3%). This reduction brings the volume of NPAs (non-performing loans and foreclosed assets) to a gross total of 10,428 million euros, reducing the NPA ratio (NPAs as a percentage of total risk assets) to 7.9%.

As a result of the progress made in cleaning up the balance sheet, the Group has reduced the NPL ratio by 250 basis points since March 2018, to 6.2%. The ratio fell 30 basis points in this first quarter. At the same time, the NPL coverage ratio continues to improve and ended the quarter at 55%, up four basis points.

Leader in solvency

In terms of solvency, Bankia continues to strengthen its lead among the large Spanish banks. During the first quarter, it issued 1,000 million euros of Tier 2 subordinated debt and 500 million of senior preferred debt, while also announcing the early redemption of the previous Tier 2 issue. The bank has thus further increased its stock of loss-absorbing capital instruments to meet the future MREL requirement.

The CET1 Fully Loaded ratio under regulatory criteria (including unrealised sovereign gains in the fair value portfolio) was 12.61%, generating 22 basis points of capital. The transitional CET1 Phase-in ratio reached 13.78% in the quarter, while the total capital ratio was 17.51%.

With these levels, Bankia has a capital surplus of 453 basis points above the SREP minimum requirements and a total capital surplus of 476 basis points.

The major reduction in non-performing assets and the strengthening of the bank after the merger with BMN led the rating agency Fitch to upgrade Bankia’s long-term rating from ‘BBB-’ to ‘BBB’. S&P Global Ratings also affirmed Bankia’s long-term rating at ‘BBB’, with a Stable outlook.

Business performance: more customers, more lending and more managed funds

Bankia continues to improve its sales performance each quarter. In the last 12 months, the customer base has grown by 137,000 people, 43% more than it grew the previous year, and the number of customers with direct income deposits has increased by 133,000 (+40%).

In lending, new mortgage lending has grown at a rate of 14.6% year-on-yeat, reaching 728 million euros, accounting for 7.33% of new lending at the end of February. Fixed-rate mortgages already account for 54.3% of new mortgage loans, while 36.5% of new mortgages are granted to new customers.

Bankia continues to pay special attention to lending to companies. Loans to companies grew 6.4% in the quarter and accounted for 7.53% of new lending at the end of February, up from 5.82% one year ago.

In consumer finance, Bankia maintains its prudent lending policy and reached a total of 589 million euros of new consumer loans in the year to March, an increase of 25.8%. The share of the stock of consumer loans is 5.61%, a quarter of a point more than one year ago.

As a result of all the above, the outstanding balance of performing loans has grown for the first time in recent years and now exceeds 106,500 million (+0.1%). The growth is consistent across consumer finance (+16%), real estate developer loans (+10%) and loans to companies (+6%) on a year-on year basis.

As regards managed funds, mutual funds grew a remarkable 898 million in the quarter, to a total of 20,012 million euros, an increase of 4.7% in just one quarter. Bankia attracted more funds in March than any other entity in the market. Over the quarter as a whole, its share of new funds reached 16%, while its share of total managed funds was 6.63%, 21 basis points more than one year ago.

In pension funds the volume under management also rose 2%, while the volume of strict customer deposits increased by 1.7%. In insurance, total new business premiums grew 42%.

Another higher value added segment targeted in Bankia’s Strategic Plan is payment services. Card revenue in retail establishments increased by 14.1% in the last year, while revenue from point-of-sale terminals grew 13%. The bank’s market shares in both businesses have thus grown at a good pace and at the end of the quarter stand at 12.2% in cards (+47 basis points year-on-year) and 12.5% in POS terminals (+38 basis points).

Customers more satisfied and more digital

Bankia continues to move forward in its digitalisation plans, with the result that customers are increasingly satisfied with the new products and services tailored to their needs.

The customer satisfaction index improved significantly during the quarter, rising from 86.9 points in December 2018 to 90.1 points at the end of March, demonstrating the success of the merger with BMN.

As regards the multichannel strategy, sales through Bankia’s digital channels reached 23.5% of total sales, while the number of digital customers increased by 586,000 compared to March 2018.

Moreover, nearly 740,000 customers now have their own online personal adviser through the “Connect with your expert” service, 22% more than one year ago.

Main events during the first quarter
  • On 25 January, Bankia reorganised its structure to support the bank’s transformation, created four deputy general directorates (Financial, Credit Risks, People and Culture, and Digital Transformation and Strategy) and increased the number of members of its Management Committee from eight to twelve.
  • On 30 January, Fitch raised Bankia’s long-term rating one notch to ‘BBB’ (from ‘BBB-’) and changed the bank’s outlook from positive to stable.
  • On 7 February, Bankia issued 1,000 million euros of 10-year subordinated bonds and strengthened its solvency position.
  • On 26 February, the Bankia Board elected Eva Castillo Sanz as lead independent director to replace Joaquín Ayuso García.
  • On 18 March, Bankia issued 500 million euros of five-year senior preferred bonds.
  • On 22 March, the General Meeting of Shareholders approved a 5% increase in the dividend, to 357 million, which entailed the payment of 11.576 euro cents per share out of profits for 2018.
  • On 27 March, Carlos Egea resigned from his executive role in Bankia after the successful completion of the BMN merger but will stay on as a member of the bank’s Board of Directors in the category of non-executive director.
  • On 29 March, Bankia announced that it would bear the mortgage expenses in new mortgages, thus becoming the only institution with a large number of branches to offer a mortgage with no expenses, no fees and no requirement to take up other products in order to be eligible for these conditions.

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CONTACT

External Communication Direction

Virginia Zafra de Llera
DIRECTOR OF EXTERNAL COMMUNICATION
vzafra@bankia.com

 

Press Relationship

Guillermo Fernández Martín
DIRECTOR OF PRESS RELATIONSHIP
gfernandezm@bankia.com

Mariano Utrilla Cortijo
mutrilla@bankia.com

Irene Rivas García
irivas@bankia.com

Belén Porras Povedano
bporras@bankia.com

María Campos Lages
mcamposla@bankia.com

María José Cabeza Calderón
jcabeza@bankia.com

 

Digital Communication

Ana Bernad Colás
DIRECTOR OF DIGITAL COMMUNICATION
abernad@bankia.com

Leticia Lucio Álvarez
llucio@bankia.com

María Navarro Caballero
mnavarro@bankia.com

   

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