Jump Main Menu. Go directly to the main content

Sección de idiomas

Englishen

Fin de la sección de idiomas

You are in:

  1. Home
  2. Communication
  3. News

News

Start of main content

Business

Mifid II

Bankia has 9,200 certified employees who are qualified to offer customers financial advice

In terms of retail branches, 70% of Bankia employees are already certified, and the figure is even higher at business banking offices with 83%.

Communication Bankia

By  Communication Bankia

Publish on 
28 August 2018 - 11:15

  • Seventy per cent of staff in retail branches and 83% of staff in business banking offices are already certified
  • Seventy-seven per cent of Bankia employees who took the examination at the last sitting were successful
  • As well as certifying staff to provide financial advice, the programme ensures that customers benefit from the highest levels of transparency, protection and service quality
  • A new round of training will start after the summer with around 3,250 uncertified staff. They will complete this in April 2019

Bankia already has more than 9,200 certified employees offering customers financial advice at its branches, in compliance with the new Mifid II regulation.

In terms of retail branches, 70% of Bankia employees are already certified, and the figure is even higher at business banking offices with 83%.

Bankia’s most recent round of courses provided to comply with Mifid II rules started in January, and the examinations took place in July. Seventy-seven per cent of Bankia employees who took the examination at the last sitting were successful.

Bank staff holding this certification have completed a period of intensive training with a high degree of involvement, commitment and responsibility.

As well as certifying them to offer financial advice, the programme is a way of guaranteeing that Bankia customers receive the highest levels of transparency, protection and service quality.

Training will continue when summer ends, when around 3,250 uncertified staff will start the course, which they will complete in April 2019.

Bankia is collaborating with the Financial Studies Foundation (Fundación de Estudios Financieros) to provide its workers with this training. Employees passing the examination obtain dual certification: professional certification as an Expert in Financial Advice, issued by the Spanish Institute of Financial Analysts (Instituto Español de Analistas Financieros (IEAF)), and the university qualification in Banking and Financial Advice Specialist, issued by the University College of Financial Studies (Colegio Universitario de Estudios Financieros (Cunef)).

Mifid II, a new type of customer relations

Mifid II, which replaces Mifid that has been operating since 2007, is a new European Union Directive whose main purpose is to ensure greater transparency and protection for customers and stricter regulation of financial markets.

As far as Bankia is concerned, Mifid II’s new requirements are not a drawback, rather an excellent opportunity to establish a new relationship with its customers.

Because of this, the bank is moving to provide its customers with personalised information and, for example, individuals are only able to buy into investment funds after receiving advice and taking a convenience and suitability test so that the customer is correctly profiled and his or her risk profile is known.

 

Share

Print and/or download the new

Read more about these topics

#Business

Related news

Business

After assuming the mortgage expenses

Bankia markets the mortgage without charges or fees

The entity does not require the hiring of any additional product linked to the granting of the loan, with the exception of domiciling the payroll in Bankia.

Communication Bankia

By  Communication Bankia

Publish on 
29 March 2019 - 11:45

  • In addition, you do not need to contract any additional products to benefit from these conditions. The only requirement is the direct deposit of your payroll in the entity
  • To reinforce its offer, Bankia launches the campaign ‘The mortgage with the largest fine print in the world’
  • “Generally, a mortgage is one of the most important decisions of our lives, which is why we want to offer financing with clear and simple conditions, with transparency and without any fine print”, comments Bankia’s Deputy General Director of Retail Banking, Eugenio Solla
  • The price of Bankia mortgages ranges from an annual Euribor interest rate of plus 0.99% in the case of variable rate mortgages, and of 1.70% for a ten-year period in the case of fixed rate mortgages

Bankia has decided to assume the mortgage expenses as from now. With this initiative, it becomes the only entity with a large number of branches that markets a mortgage free of charge, without fees and, in addition, without requiring the purchase of additional products in order to benefit from these conditions. The only requirement is the direct deposit of the customer’s payroll with the institution.

“Generally, a mortgage is one of the most important decisions of our lives, which is why we want to offer financing with clear and simple conditions”, says Eugenio Solla, Deputy General Director of Retail Banking at Bankia. “Anyone who applies for a mortgage at Bankia will only repay the loan and pertinent interest. It's as simple as that, transparent, with no fine print”, he points out.

The price of Bankia mortgages ranges from an annual Euribor interest rate of plus 0.99% in the case of variable rate mortgages, and of 1.70% for a ten-year period in the case of fixed rate mortgages.

In addition, this product does not require contracting any additional products linked to the loan. “This point is very important in our offer, as it provides us with a differential position”, says Solla. In addition, for new mortgages contracted with Bankia, the institution will bear the notary fees, registration fees, management fees, as well as the Stamp Duty Tax, ahead of the new Real Estate Credit Law, which will come into force next June.

Likewise, these loans will not encumber any opening or redemption fee, whether partial or total.

Therefore, a 30-year, variable-rate mortgage would be 1.27% APR, which includes, in addition to the nominal rate, all associated expenses.

The only requirement to be eligible for these conditions is the direct deposit of the customer’s payroll with the institution.

Mortgage and real estate simulator

Bankia complements its financing offer for the purchase of a home with two free online simulators, which allow the user, whether or not a customer of the institution, to make unlimited inquiries.

The first of these is the mortgage simulator, in which, by entering some basic details, the user has access to information about the amount that can be financed, the monthly instalments to be paid or how the amount would vary depending on the performance of the Euribor.

The second tool is the property appraiser, which calculates, in a matter of seconds, the market price of any home, both for purchase and rental, simply by entering the location details of the same.

‘The largest fine print in the world’ campaign

Bankia has launched a campaign to raise awareness of these initiatives, in which it focuses on transparency in mortgage conditions and the absence of fine print.

“In such a complex scenario, with numerous regulatory changes, it is essential to provide customers with clear and transparent information. In this campaign, we want to capture both the highly competitive product conditions and Bankia’s commitment to transparency”, says Silvia Bajo, Bankia’s Brand Corporate Director.

The campaign shows a mortgage with such clear conditions, that it has ‘the largest fine print in the world’.

Bankia started 2019 with great commercial strength, which is allowing the bank to increase its concession of new financing for families and businesses. This is reflected by the fact that during the first two months of the year, a total of 470 million euros was granted in new financing for the purchase of a home, which is up by 15% on the same period last year. During 2018, the bank formalised mortgages for a volume of 2,928 million euros, up 6%.

In this way, the entity continues to make progress in achieving the objectives set out in the 2018-2020 Strategic Plan related to the mortgage business, which foresee a market share increase of 351 basis points in formalisations during the period, to 10.8%. Bankia ended last November with a share of 8.12%.

Share

Print and/or download the new

Read more about these topics

#Real Estate#Business

Related news

Business

Dualiza Bankia starts a new Comex foreign trade course for students of the CIFP Carlos III in Cartagena

Students will receive training in various topics such as economic management, operational risks and international trade.
 

Communication Bankia

By  Communication Bankia

Publish on 
25 March 2019 - 12:45

  • Up to 15 students will benefit from complementary training
  • New training activity of Dualiza Bankia in the Región of Murcia after only a month since it launched another three complementary training courses

Dualiza Bankia, the brand of the Bankia Foundation for Dual Training through which it channels all of its promotion and prestige activities in vocational training, started this Monday, in collaboration with the Government of the Región of Murcia, a new complementary training course in foreign trade for students of the CIFP Carlos III in Cartagena.

In total, up to 15 students will be able to benefit from training that will help them adjust their profile to a sector with high employability.

The foreign trade course students will receive 90 hours of complementary training, 60 face-to-face hours and 30 online hours, to solve practical cases through the Comex Bankia Campus.

This training course will provide them with knowledge on the economic and financial management of international trade, the risks of foreign trade operations and the hedging alternatives existing in the market, as well as how to pose international expansion in a safe and coherent manner.

The regional coordinator of Bankia for Murcia, Ricard Guillem, underlined that the launch of this new course “reinforces the commitment that Dualiza Bankia has with the Región of Murcia, reflected in the numerous activities promoted here”. He also wanted to emphasise the importance of training that “increases the employability of students and the competitiveness of companies and therefore helps to improve social cohesion”.

This new course started after a little over a month ago Dualiza Bankia promoted three complementary training actions in digital skills and foreign trade at various centres in the Región of Murcia.

Dualiza Bankia, Bankia’s dual training initiative

Dualiza Bankia is the brand through which the Bankia Foundation for Dual Training carries out all of its promotion and prestige activities regarding vocational training and dual vocational training, keeping in mind that it improves the employability of students and the competitiveness of companies. And it represents the commitment acquired by Bankia to the promotion of education as a way to improve society, combat inequality and promote greater social cohesion.

Share

Print and/or download the new

Read more about these topics

#Dual Training

Related news

From left to right: Bankia Ciudad Real Oeste area manager, Mª Luisa Bahamontes; manager Asaja Ciudad Real, Agustín Miranda; corp. dir. Bankia in Castille-La Mancha and Extremadura, Jaime Campos, Bankia area manager Ciudad Real Este, Carmen González.

Business

Bankia and ASAJA Ciudad Real sign an agreement to facilitate the processing of the CAP in the province

The corporate director of the Territory of Bankia in Castilla-La Mancha and Extremadura has highlighted the "commitment" of the entity with the "agricultural and livestock sector".
 

Communication Bankia

By  Communication Bankia

Publish on 
26 March 2019 - 13:45

  • The agreement will speed up the advance payment of aid from the Common Agricultural Policy (CAP) and will offer financing conditions adapted to the needs of cooperatives and their members

Bankia and ASAJA (Agrarian Association of Young Farmers) of Ciudad Real have signed a collaboration agreement to streamline the management and processing of the Common Agricultural Policy (CAP) aid at all the bank’s branches in this province.

The agreement was signed at the headquarters of ASAJA Ciudad Real by its manager, Agustín Miranda; by the corporate manager of Bankia in Castille-La Mancha and Extremadura, Jaime Campos, and by Bankia's Ciudad Real Oeste area manager, María Luisa Bahamontes.

The event was also attended by the area manager of Bankia in Ciudad Real Este, Carmen González Novo, and the regional manager of Agro Businesses, Fernando Javier Cabanes.

The corporate manager of Bankia in Castille-La Mancha and Extremadura highlighted “Bankia’s commitment to such an important sector for the province and for the entity and, of course, to the support for young farmers”.

The manager of ASAJA Ciudad Real, Agustín Miranda, underlined “the great technical work carried out by the agrarian organisation from all its offices in the province, already immersed in the processing of the year’s most important call for aid”. “We have a great team of technical specialists, capable of resolving any queries that may arise and with plenty of experience to ensure that the PAC files of the farmers are prepared in a timely manner”, he noted.

The main objective of this agreement is to establish a framework for commercial collaboration between the Bankia and ASAJA Ciudad Real aimed at channelling the CAP aid files through the network of Bankia branches.

The entity will not charge the CAP aid beneficiaries the main administrative and maintenance fees on all their accounts when they arrange to receive the aid payments directly to their bank account. In addition, these beneficiaries have the option of requesting that Bankia provides them with an immediate advance payment of up to 90% of the amount to which they are entitled.

This agreement is a continuation of the support that Bankia has been providing to ASAJA in the province, region and to its associates in recent years.

Share

Print and/or download the new

Read more about these topics

#Business

Related news

Business

Bankia has hired 30 students from the first two FP Dual Bankia promotions, to work as customer managers

Students acquire different knowledge during training, such as knowing Bankia's operating system, financial products, how to offer the best customer service or information on regulations and security, among other matters.

Communication Bankia

By  Communication Bankia

Publish on 
02 April 2019 - 11:00

  • The students completed the Higher Vocational Training in Administration and Finance, which is taught by the bank and has a duration of two academic years.
  • The training alternates between a theoretical education at the school with apprenticeships at Bankia branches, where they are accompanied by tutors of the entity itself
  • Bankia is the only financial institution that carries out its own Dual Vocational Training project through FP Dual Bankia, in what is a pioneering initiative in Spain.

Bankia has hired 30 students from the first two FP Dual Bankia promotions, to work as customer managers. They have all completed the higher level of vocational training in administration and finance, which has a duration of two academic years.

FP Dual Bankia was launched in 2015, with an initial promotion consisting of 44 students, 17 of which ended up joining Bankia branches. The second edition finished its training in June and comprised 36 students, of whom 13 were hired by the institution.

The training provided to the students alternates between a theoretical education at the school with apprenticeships at Bankia branches, where they are accompanied by tutors of the institution itself.

Students learn the Bankia operating system, financial products, their sale, quality in customer service, regulations and security, advisory sales, accounting and taxation, financial markets and investment, and human resources management.

The education of students involves the branch managers and teams and business centres where they carry out their training, as well as managers and technicians from the directorates of People, Risks, General Accounting and Information, Finance, Capital Markets, Asset Management and Bankia Mediation.

Bankia is the only financial institution that carries out its own Dual Vocational Training project through FP Dual Bankia, in what is a pioneering initiative in Spain.

The FP Dual Bankia programme is part of Bankia’s commitment to vocational training, channelled through the Bankia Foundation for Dual Training and its Dualiza Bankia brand, through which it promotes all the vocational training promotion and prestige activities and its dual modality.

At present, the third and fourth promotions, each consisting of 50 students, are in training. The third will conclude in June, while the fourth will conclude next year.

Share

Print and/or download the new

Read more about these topics

#Dual Training#Business

Related news

Newsletter

Subscription to the bulletin of Bankia News

CONTACT

External Communication Direction

Virginia Zafra de Llera
DIRECTOR OF EXTERNAL COMMUNICATION
vzafra@bankia.com

 

Press Relationship

Guillermo Fernández Martín
DIRECTOR OF PRESS RELATIONSHIP
gfernandezm@bankia.com

Mariano Utrilla Cortijo
mutrilla@bankia.com

Irene Rivas García
irivas@bankia.com

Belén Porras Povedano
bporras@bankia.com

María Campos Lages
mcamposla@bankia.com

María José Cabeza Calderón
jcabeza@bankia.com

 

Digital Communication

Ana Bernad Colás
DIRECTOR OF DIGITAL COMMUNICATION
abernad@bankia.com

Leticia Lucio Álvarez
llucio@bankia.com

María Navarro Caballero
mnavarro@bankia.com

   

End of main content