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Bankia reduces commission fees to customers with income accounts that are affected by the coronavirus crisis

The goal of the bank is that customers whose income has decreased temporarily can continue to receive beneficial treatment regarding their fees for bank services.

Bankia Comunicación

By  Bankia Comunicación

Publish on 
23 March 2020 - 11:15

  • Customers who at the end of February met the requirements for reduced fees will maintain their conditions, even if their current economic circumstances do not meet the requirements anymore.
  • "At Bankia we want to help our customers, now more than ever, and, therefore, we are going to make the conditions of our program more flexible so that households, SMEs and self-employed workers who, unfortunately, are affected by Covid-19, can continue to benefit from it ”, said Bankia’s Deputy General Manager of Personal Banking, Eugenio Solla.
  • In addition, Bankia advances the payment of pensions two days and asks customers not to go to the offices to collect them, in order to avoid crowds and protect the health of its customers and employees.
  • In relation to mortgage extensions, the bank is providing information on its platforms, as well as procedures for online processing.
  • The bank has announced measures to support freelancers, SMEs and large companies so that they can meet their short- and long-term financing needs during the crisis

Bankia is going to support its customers with income accounts that are being affected by coronavirus crisis. Everyone who at the end of February met the requirements to be exempt from payment for services or entitled to discounted fees will maintain the same conditions, even if they do not meet the requirements any more due to the current situation.

The goal of the bank is that customers whose income has decreased temporarily, are not receiving a salary for a while or whose savings have decreased can continue to receive beneficial treatment regarding their fees for bank services.

“At Bankia we want to help our customers, now more than ever, and, therefore, we are going to make the conditions of our program more flexible so that households, SMEs and self-employed workers who, unfortunately, are affected by Covid-19, can continue to benefit from t ”, said Bankia’s Deputy General Manager of Personal Banking, Eugenio Solla.

Bankia customers do not pay for most bank services if they have their income (payroll or pension) paid directly into their bank account and if they meet at least one of the following requirements: make two payments per month by credit card, have insurance with an annual premium of 135 euros or have investment funds, pension plans or savings insurance amounting to 30,000 euros.

In addition, customers with no income but who have an investment higher than 40,000 euros in off-balance-sheet products are also exempted, if they are under 26 years of age with digital correspondence or holders of the ON Account.

"We are aware that this health crisis is temporarily decreasing the income of many households and companies, forcing them to not make payments with their credit cards or affecting their investments due to market volatility. And that is why Bankia wants to give them a solution in this difficult situations that some of our customers may be go through”, said Solla, “if they did not pay fees until now, they will continue to not pay them”.

In addition, the monthly fee of 6 euros will also be maintained for customers with income accounts who did not meet any of the other requirements, even if their income is currently lower or non-existent due to these circumstances.

Bankia’s 'Because it’s you' program, that benefits over 4 million customers, aims to bring customers close to the bank and to offer them the products and services that best meet their needs at all times.

Series of customer support measures

This decision is the latest addition to the series of measures already implemented by the entity since the start of the Covid-19 crisis to help its customers. Bankia announced several solutions yesterday so that self-employed workers, SMEs and large companies can pay their debts in the short and long term during this crisis.

In addition, Bankia has provided a two-day advance in the payment of Social Security pensions to its customers and has asked customers not to go to the offices to collect them this week or to request mortgage extensions, in order to avoid crowds and protect their health and that of the bank's professionals.

Bankia maintains most of the offices in its network open, although it requests customers not to go to them unless it is strictly necessary, in order to avoid crowds. To achieve this objective, it has established action criteria, in line with the recommendations of the health authorities.

In this way, the capacity of customers in offices has been limited to the maximum number of people that can be served at the same time and it is required to keep a minimum safe distance between people.

Moreover, the bank has reinforced the digital channels available to its customers, through which they can interact with the bank’s professionals and carry out their usual operations, avoiding unnecessary travel.

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