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Results 3Q 2019

Results

28 October 2019

Bankia increases net interest income over the quarter and posts attributable profit of 575 million euros to September

  • The banking core result hits 946 million euros – 0.7% higher year-on-year (YOY)
  • Excess capital generated over 12% CET1 Fully Loaded since 2018 totals 1.28 billion, which is in line with the target of 2.5 billion euros set in the Strategic Plan
  • For the third quarter in a row, the total volume of performing loans increased and now exceeds 107.2 billion euros
  • The volume of new mortgage loans has gone up 1.3% to September YOY
  • The volume of non-performing assets or NPAs (non-performing loans and foreclosed assets) has been slashed by 1.4 billion euros year-to-date (YTD), while the NPL ratio is down at 5.5%
  • New customers are being attracted to the bank at a faster rate and the customer base has expanded by 165,000 over the last 12 months (a 68% increase), while the number of customers with direct income deposits has gone up (+20%)
  • Bankia ended yet another quarter as leader for net flows into mutual funds (996 million euros) and now manages and commercialises assets totalling 21.3 billion euros
  • Customer satisfaction is still rising quickly and now tops 90.3%, which is a new record. The net promoter score has improved by 10 points in nine months
  • Some 51.4% of customers are now digital and over 26% of total sales are through digital channels

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  • Infographic Results 3Q 2019 Bankia
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Multimedia

  • Bankia's Deputy General Director of Financial Management, Leopoldo Alvear; and Bankia's CEO, José Sevilla
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  • Bankia's CEO, José Sevilla
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  • Bankia's CEO, José Sevilla
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  • Bankia's Deputy General Director of Financial Management, Leopoldo Alvear
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  • Bankia's Deputy General Director of Financial Management, Leopoldo Alvear
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  • Bankia's Deputy General Director of Financial Management, Leopoldo Alvear; Bankia's CEO, José Sevilla; and General Director of Communication and External Relations Bankia's, Amalia Blanco.
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  • Bankia's Deputy General Director of Financial Management, Leopoldo Alvear
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  • Bankia's CEO, José Sevilla
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  • Bankia's Deputy General Director of Financial Management, Leopoldo Alvear; Bankia's CEO, José Sevilla and General Director of Communication and External Relations Bankia's, Amalia Blanco.
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