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Connect with your Expert

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'Connect with your Expert' is a free service specialised in providing personalised advice to digital customers online.

1. What is it?

Through this service, Bankia assigns each digital client a personal manager they can contact during extended hours through the method of their preference: telephone, e-mail, virtual chat, etc. And on any device: computer, tablet or phone.

2. Schedule

Managers are available to customers Monday through Thursday from 8:30 a.m. to 6:00 p.m. and Friday from 8:30 a.m. to 3:00 p.m. Outside these schedules, a specialist from their team is always available.

3. Managers

Personal managers, highly qualified advisers, are the customer's link with the bank. They provide their services based on the customer’s preferences, so they can carry out the same procedures as in an office, without having to go there.

4. Benefits of this service

  • 100% free service.
  • Contact with your manager: by phone, email or by chatting through Bankia Online or the App.
  • Opening hours: Monday to Thursday from 8:30 a.m. to 6:00 p.m. and Friday from 8:30 a.m. to 3:00 p.m. Outside these hours, a specialist from their team will also be available.
  • All types of procedures can be carried out: from returning a receipt to taking out a mortgage.

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