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Cybersecurity

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How to safely operate online

1. Recommendations

At Bankia we want to ensure the security of our customers so that they can carry out their banking transactions with complete peace of mind.

Therefore, we advise you not to give your data to anyone else, either by phone or by e-mail. At Bankia we will never ask for your passwords by e-mail, SMS or social media.

Never access Bankia Online from a link embedded in an email or from a website you don’t trust. Always type the address in the browser.

When you access Bankia Online, we will ask for your NIF, NIE or passport together with a password that only you know.

When you make a transaction, we will request a verification code as a protection measure and for some sensitive operations, we will ask you to enter an additional code that we will send you by SMS.

Once the operation is complete, you should end the session before closing the web page of the browser. Otherwise, after a few minutes of inactivity, Bankia will automatically sign you off.

2. Connect securely

All the information transmitted between the user and Bankia systems, through the internet, utilises a secure protocol. But it is important to keep in mind that the user must ensure the security of their operations with a series of basic rules.

3. Tips

First of all, the devices used must be protected with a series of special measures:
  • Deactivate Bluetooth functionality if it is not being used
  • Install an antivirus
  • Use a password, PIN or blocking pattern, do not disable the default features.
  • Delete unused applications or review permissions granted to applications.
  • It is important to be careful with passwords, as they are the access key to our digital identity, and be cautious with public Wi-Fi networks.
  • You can change your password, for example, on Bankia Online or on the App.

4. Change of passwords on the Bankia App

This video explains how to change your passwords on your Bankia App.

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