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The bank's talent model is designed to identify, develop and manage the potential of its professionals, so as to ensure that the organisation has talented people to develop the business, establishing differential and sustainable competitive advantages in line with the bank's values.

For this purpose, Bankia has developed the Mentoring Programme, the 2016/2017 edition of which involved 60 of the bank's professionals. The aim of the programme is to promote cultural change by fostering a global vision, cross-organizational collaboration and networking and helps the organisation grow and adapt to an increasingly complex and changing world that calls for new skills and abilities.

In 2017, the task of identifying and developing talented professionals was carried out via 1,563 assessment interviews and 166 appointments: 24 in the Top 300 group, 29 in the Top 600, 67 branch managers and 46 assistant branch managers. In addition, the following actions were taken to promote talent development.


interviews during 2017

  • Senior Management Development Programme (SMDP): 151 senior managers took part in the third edition of this programme, which dealt with issues such as business transformation, communication, leadership and change management.
  • Career Development Plans (CDPs): for planning the professional development of people with talent and potential, while also adapting to the present and future needs of the business.
  • Development Programme for Central Services Managers: the sixth edition of this programme ended during the first quarter of 2017 and the seventh started in April, both with 15 participants from the various functional areas of the bank.
  • Development Programme for Commercial Network Managers: 15 managers took part in the eleventh edition.
  • Mentoring: this programme has become one of the bank’s main professional development activities. The second edition saw the participation of 30 mentors from the Top 300 and 30 mentees (commercial network and central services managers from the talent pool).
  • Management Support Coaching: run by expert coaches in professional development; in 2017, 22 commercial network and central services managers took part.
  • Stimulus Plans: a series of development actions aimed at accelerating professional growth and providing the organisation with a talent pool to meet internal needs in strategic projects.
  • Communication Coaching Programme: the goal is to strengthen managers’ skills in preparing and issuing their messages, and to help achieve safe, natural and efficient interpersonal communication. Ten of the bank’s Top 300 managers took part in 2017.
  • Transformational Leadership: sponsored by the bank, in April the Bankia Tower in Madrid hosted the official reading of the projects of the tenth edition of the programme called by Fundación CEDE’s International Centre for Leadership Development (ICLD).
  • Lidera-T Sessions: the first edition dealt with management in various environments and lateral leadership and was attended by 45 managers and 46 management candidates.
  • Scholarships for Excellence: for professionals who present training projects with a high level of specialisation and quality, relating to the new digital and business transformation environment. In 2017, 102 applications were received and 15 scholarships for a maximum amount of 10,000 euros each were granted.
  • Business Talent Pool: this project enables participants to acquire a deeper knowledge of various areas of the bank (Capital Markets, Corporate and Financial Banking and Specialised Businesses) by spending time in each one.
  • Bankia Dual Vocational Training Programme: 17 people (6 in Madrid and 11 in Valencia) joined the bank’s permanent workforce as sales staff in branch offices. The second edition, with 50 students, is already up and running.

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