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Management style

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All companies that strive to be leaders have a unique management style that sets them apart.

The Bankia management style is rooted in its values (professionalism, integrity, commitment, closeness and focus on achievement) and is essential for consolidating the bank's culture and achieving its goals.

Those values underpin everything that Bankia is and what it wants to be, and are the root source of how it conducts itself and its results, customer satisfaction and the bank's positioning in society.

In Bankia all work is based on a results-driven model, but no objective stands above our values.

With their positioning based on closeness, simplicity and transparency, Bankia's people work with a permanent drive to outdo themselves, to be better and to offer their customers the best service.

The Bankia project can only be successful with the active engagement of its people. That is why people management and development stands as the cornerstone of the executive function.

After the Management Style Guide was published in November 2016, Bankia carried out a series of initiatives to implement and consolidate the guide:

  • Development of the Corporate Competencies Model. This takes into account the needs of the current context. Greater importance is given to digitisation, new forms of collaboration and, above all, Bankia’s management style.
  • Professional Profile Assessment. This helps to implement corporate culture, promotes the achievement of results for each position and drives professional recognition and growth through conversations of value.
  • Conversations for Leadership. These help managers discover and compare strengths and areas for improvement. On this basis, specific actions are planned to reinforce leadership ability.
  • Recognition programme. During the Management Committee’s 2017 tour of the country, the first institutional awards were presented, based on measurable business criteria. Recognition is a differential feature of the Bankia Management Style.

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