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Offering high quality training to staff is essential both for their personal growth and to make Bankia a better bank.

Last year more than 1,024,411 hours of training were given, 40% of them in the classroom, and 15,173 employees received individualised training plans.

The bank has opted to associate the different programmes with a qualification process, working towards university degrees or top-level professional qualifications. There was also a change of training platform, which resulted in a marked improvement in access to the programmes, allowing staff to improve their learning in a flexible environment with the latest functionalities.

Training plans

During 2018, 15,173 Bankia's employees had individualized training plans

  2018 2017
Investment in training (millions of euros) 6.66 6.93
Nº of training initiatives carried out 1,092 916
Professionals who received training 15,173 12,336
Nº of training hours per employee 67.5 74.42
Online training hours as % of total training hours 62% 59.07%
Nº of training hours given in technological integration projects 316,147 89,962


Hours of training by gender Bankia

Of the 1,024,211 hours of CPD, women received 601,881 and men, 422,530.


Hours of training by professional category Bankia

Of the total of 1,024,211 hours of CPD, senior managers received 10,653; middle managers, 265,890; and the rest of the bank's employees, 747,868.

Knowledge in responsible management and sustainability

In order to let Bankia professionals know how the group incorporates CSR and Sustainability into its agenda and the policies it is implementing, during 2018 the bank held online training courses in Responsible Management with videos and content developed by members of the Responsible Management Committee.

Thus, the professionals were able to see first-hand what responsible management means for Bankia; how the entity ensures this management and how it is integrated into the strategy; who are the responsible parties; what is the bank's relationship with its stakeholders; which are the most relevant issues for the bank and the importance of managing environmental, social and corporate governance risks.

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