Jump Main Menu. Go directly to the main content

Sección de idiomas

Englishen

Fin de la sección de idiomas

You are in:

  1. Home
  2. Responsible Management

Responsible Management

Start of main content

Our principles

Bankia’s values determine the business strategy, the management model and the work philosophy in relation to the interest groups: customers, shareholders, employees, suppliers and society in general.

Responsible Management Policy

Its establishes the pillars on which the entity must develop its relationships and is the basis for inspiring policies, action plans and procedures.

DOWNLOAD PDF

2018 Annual Report

The most important financial and non-financial information about Bankia during 2018.

VIEW ONLINE

DOWNLOAD PDF

Bankia plan gestión responsable 2018 a 2020

This Plan will promote the main lines of action that are aimed at anticipating and taking on the main social and environmental challenges that the bank needs to continue to move forward on the path of continuous improvement

Satisfaction and relationship with the customer

Bankia undertakes to maintain relationships based on integrity and tailored to the customer's needs, while ensuring their privacy.

The development of talent and commitment among the bank’s professionals

The bank is committed to talent, under a management style model that consolidates a team committed to and prepared for the challenges the future will bring.

Corporate governance based on solid values

The bank will continue to move forward in terms of a good corporate governance that strives to ensure values and responsible culture, risk management and relations with third parties.

Sustainable development

Contributing to achieving a low-carbon economy by managing the direct and indirect impacts generated by Bankia.

Social contribution

Contributing to building a better society, supporting real needs and using technology as a driving force.

IN THE NEWS

Reto Dualiza de Bankia

More than a hundred people came to the Dualiza Bankia Challenge ceremony

The awards have been awarded to the nine projects of Dual Vocational Training students who have participated in the Dualize Challenge.

Bankia reinforces its "internal and external commitment" to the SDGs on the Day of Families

Bankia's Director of Corporate Social Responsibility (CSR), David Menéndez, has participated in the round table Families and Climate Action organized in the Congress of Deputies by The Family Watch.

Bankia awards the Expoliva 2019 'Technical Innovations prize' to Foss and Interóleo

The bank considers these companies in the agricultural and food sector as strategic in their financial policy.

KEY FIGURES

We are responsible for what we do.

Average term of payment to suppliers
(days)

8,8

Investment in Social Action
(millions €)

20,9

Customer satisfaction index

90.1

Electric power consumed from responsible sources

100%

Independent Directors

66.7%

Percentage of women on staff

56.28%

SOCIAL FOOTPRINT

Social footprint

The Bankia people work to make a mark in society

Our activity transforms the environment and transmits the commitment to society in various fields

Indicex Social, a tool to measure the digitization and information transparency of NGOs

Through the analysis of one hundred parameters grouped into seven measurement areas, the report offers advice to achieve a better positioning on the Internet and thus achieve more effective communications.

Bankia and Fundación Iluro support 11 social programmes in the Maresme region with €30,000

The call between Bankia and the Iluro Foundation will deliver its aid in June at the Ateneu of the Iluro Foundation.

TAKE CARE OF THE ENVIROMENT

Eco-eficiency

The Eco-Efficiency and Climate Change Plan 2017-2020 sets out the path Bankia must follow in order to contribute to reaching one of the 21st century’s most important targets: carbon neutrality by 2050.

Tackling climate change

Climate change is one of the greatest threats facing society. The present and especially the future of the environment of our planet demands an effort of awareness on everybody’s part.

Enviromental risk managment

Bankia considers that its banking activity has a very limited environmental impact. However, the bank has a very significant indirect influence through the production activities and investment decisions of its customers.

INICIATIVES IN WHICH WE PARTICIPATE

CONTACT

Reputation and Corporate Social Responsibility Direction

David Menéndez Carbajosa:
REPUTATION AND CORPORATE SOCIAL RESPONSIBILITY DIRECTION

Isabel Moreno Ortega:
ACCIÓN SOCIAL DIRECTION
imorenoo@bankia.com

María José Gálvez Cardona:
SOSTENIBILITY DIRECTION
mgalvezc@bankia.com

End of main content