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Responsible Management

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Our principles

Bankia understands Responsible Management as the voluntary integration in its policies and procedures of environmental, social and corporate governance issues arising from knowledge of the environment and dialogue with all its stakeholders.

Responsible Management Policy

Its establishes the pillars on which the entity must develop its relationships and is the basis for inspiring policies, action plans and procedures.

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2018 Annual Report

The most important financial and non-financial information about Bankia during 2018.

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We are part of the main sustainability indexes

Corporate Gobernance

Fostering a culture of transparency and integrity is crucial to safeguarding the interests of all stakeholders.

Customers

End-to-end relationships tailored to customers’ needs.

Personnel

We are moving forward shoulder-to-shoulder.

Society

Listening to people, identifying the real needs in society and helping to meet them.

Suppliers

Encourage uptake of our responsible management commitment across the supply chain.

Enviroment

We respect the environment and care about the impact of our activity.

IN THE NEWS

Bankia exempts farmers who receive the PAC aid through direct debit from omission fees and facilitates advanced collection

Bankia has more than 370 branches specialised in the agricultural and livestock industry, all of them located in areas with a significant agricultural industry.

Bankia and Fundación Montemadrid announce aid amounting to 1 million euros to support social projects

More than 567,000 people, through 444 selected projects, in a situation of vulnerability, have benefited from these social aid promoted through Bankia's Corporate Social Responsibility policy.

Bankia and Fundación Cajamurcia announce aid amounting to 200,000 euros for social action projects in the Region

The entities and projects selected, which will receive a minimum amount of 2,000 euros and a maximum of 12,000 euros, will be known throughout the next month of June.

KEY FIGURES

We are responsible for what we do.

Average term of payment to suppliers
(days)

9,95

Investment in Social Action
(millions €)

20,9

Customer satisfaction index

86.9%

Electric power consumed from responsible sources

100%

Independent Directors

66.7%

Percentage of women on staff

56.28%

SOCIAL FOOTPRINT

Social footprint

The Bankia people work to make a mark in society

Our activity transforms the environment and transmits the commitment to society in various fields

Indicex Social, a tool to measure the digitization and information transparency of NGOs

Through the analysis of one hundred parameters grouped into seven measurement areas, the report offers advice to achieve a better positioning on the Internet and thus achieve more effective communications.

Bankia starts the rehabilitation works of Alquería Juliá to turn it into the 'Casa de la Música'

The project is part of the Bankia Escolta València initiative, which also includes a call for scholarships for music students, the Bankia Orchestra Contest of the Valencian Community, the Bankia Musical Talent Awards and the heritage recovery project “Música a la Llum”.

TAKE CARE OF THE ENVIROMENT

Eco-eficiency

The Eco-Efficiency and Climate Change Plan 2017-2020 sets out the path Bankia must follow in order to contribute to reaching one of the 21st century’s most important targets: carbon neutrality by 2050.

Tackling climate change

Climate change is one of the greatest threats facing society. The present and especially the future of the environment of our planet demands an effort of awareness on everybody’s part.

Enviromental risk managment

Bankia considers that its banking activity has a very limited environmental impact. However, the bank has a very significant indirect influence through the production activities and investment decisions of its customers.

INICIATIVES IN WHICH WE PARTICIPATE

CONTACT

Reputation and Corporate Social Responsibility Direction

David Menéndez Carbajosa:
REPUTATION AND CORPORATE SOCIAL RESPONSIBILITY DIRECTION

Isabel Moreno Ortega:
ACCIÓN SOCIAL DIRECTION
imorenoo@bankia.com

María José Gálvez Cardona:
SOSTENIBILITY DIRECTION
mgalvezc@bankia.com

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