Jump Main Menu. Go directly to the main content

Sección de idiomas

Englishen

Fin de la sección de idiomas

You are in:

  1. Home
  2. Responsible Management

Responsible Management

Start of main content

Our principles

Bankia’s values determine the business strategy, the management model and the work philosophy in relation to the interest groups: customers, shareholders, employees, suppliers and society in general.

Sustainable Management Policy

Its establishes the pillars on which the entity must develop its relationships and is the basis for inspiring policies, action plans and procedures.

DOWNLOAD PDF

Non Financial Information Statement 2019

This document describes the key features of the Bankia Group's business model and risk management, as well as all the activities carried out in other areas.

DOWNLOAD PDF

Bankia plan gestión responsable 2018 a 2020

Bankia aspires to leadership in the field of sustainability and works to prevent social, environmental and good governance risks and provide an effective response to the expectations of its stakeholders.

Satisfaction and relationship with the customer

Bankia undertakes to maintain relationships based on integrity and tailored to the customer's needs, while ensuring their privacy.

The development of talent and commitment among the bank’s professionals

The bank is committed to talent, under a management style model that consolidates a team committed to and prepared for the challenges the future will bring.

Corporate governance based on solid values

The bank will continue to move forward in terms of a good corporate governance that strives to ensure values and responsible culture, risk management and relations with third parties.

Sustainable development

Contributing to achieving a low-carbon economy by managing the direct and indirect impacts generated by Bankia.

Social contribution

Contributing to building a better society, supporting real needs and using technology as a driving force.

IN THE NEWS

Bankia

Bankia supports 17 environmental projects with 180,000 euros together with nine of its foundations of origin

The financial institution shows its commitment to the Sustainable Development Goals, promotion of a low-carbon economy and the development of responsible and sustainable banking.

Bankia, recognised by the Dow Jones European Sustainability Index as one of the most sustainable companies

DJSI Europe is one of the most prestigious indices in terms of sustainability recognized by analysts and of which ten European financial institutions are part, including five Spanish banks.

Bankia and the Fundación Montemadrid hold a virtual event to acknowledge 79 social projects supported with one million euros

The ‘Call for Social Action’, promoted jointly by both entities, has benefited more than 763,000 vulnerable people in its eight editions through 602 projects.

2019 KEY FIGURES

We are responsible for what we do.

Average term of payment to suppliers
(days)

9,44
 

Investment in Social Action
(millions €)

22,1
 

Customer satisfaction index

90.3
 

Electric power consumed from responsible sources

100%
 

Independent Directors

69%
 

Percentage of women on staff

56.22%
 

SOCIAL FOOTPRINT

Social footprint

At Bankia we work to make a mark in society

 

The entity allocated 22.1 million euros in 2019 to meet the most urgent needs in its environment.

Social and Environmental programmes

Together with the original foundations, Bankia supports social and environmental projects that aim at the care and development of vulnerable groups and the fight against climate change.

Bankia and the Fundación Bancaja announce aid amounting to 150,000 euros for environmental and sustainable development projects

The call is focused on supporting initiatives that promote the conservation, restoration and sustainable use of ecosystems, valuing the reduction of the impact of the carbon footprint.

Bankia and the Fundación La Caja de Canarias launch the 'First Call for Environmental and Sustainable Development Project Proposals'

The jury, among other aspects, will assess those projects that are aimed at reducing the impact of the carbon footprint on the planet.

TAKE CARE OF THE ENVIROMENT

Eco-eficiency

The Eco-Efficiency and Climate Change Plan 2017-2020 sets out the path Bankia must follow in order to contribute to reaching one of the 21st century’s most important targets: carbon neutrality by 2050.

Tackling climate change

Climate change is one of the greatest threats facing society. The present and especially the future of the environment of our planet demands an effort of awareness on everybody’s part.

Environment risk managment

Bankia considers that its banking activity has a very limited environmental impact. However, the bank has a very significant indirect influence through the production activities and investment decisions of its customers.

INICIATIVES IN WHICH WE PARTICIPATE

Reputation and Corporate Social Responsibility Direction

David Menéndez Carbajosa:
RESPONSIBLE MANAGEMENT DIRECTION

Isabel Moreno Ortega:
ACCIÓN SOCIAL DIRECTION
imorenoo@bankia.com

María José Gálvez Cardona:
SUSTAINABILITY DIRECTION
mgalvezc@bankia.com

End of main content