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Responsible Management

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Our principles

Bankia’s values determine the business strategy, the management model and the work philosophy in relation to the interest groups: customers, shareholders, employees, suppliers and society in general.

Responsible Management Policy

Its establishes the pillars on which the entity must develop its relationships and is the basis for inspiring policies, action plans and procedures.

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2018 Annual Report

The most important financial and non-financial information about Bankia during 2018.

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Bankia plan gestión responsable 2018 a 2020

This Plan will promote the main lines of action that are aimed at anticipating and taking on the main social and environmental challenges that the bank needs to continue to move forward on the path of continuous improvement

Satisfaction and relationship with the customer

Bankia undertakes to maintain relationships based on integrity and tailored to the customer's needs, while ensuring their privacy.

The development of talent and commitment among the bank’s professionals

The bank is committed to talent, under a management style model that consolidates a team committed to and prepared for the challenges the future will bring.

Corporate governance based on solid values

The bank will continue to move forward in terms of a good corporate governance that strives to ensure values and responsible culture, risk management and relations with third parties.

Sustainable development

Contributing to achieving a low-carbon economy by managing the direct and indirect impacts generated by Bankia.

Social contribution

Contributing to building a better society, supporting real needs and using technology as a driving force.

IN THE NEWS

Bankia is committed to products that have a positive impact on climate change

Maria José Gálvez, manager of Sustainability, has shown that the environment is very present in the financial strategy of the entity, as reflected in the Responsible Management Plan.

Bankia and the Fundación Bancaja allocate 400,000 euros to 46 associations for social action projects

This call, in addition to promoting national social projects, has an international route, gives financial support to 13 social projects in health and education in less favored countries.

Fundación Bankia and CEV sign an agreement to promote vocational training and employment in the Comunidad Valenciana

This agreement reflects two of the values ​​of the entity: the commitment to the promotion of education and employability through better training.

KEY FIGURES

We are responsible for what we do.

Average term of payment to suppliers
(days)

8,8
(2018)

Investment in Social Action
(millions €)

20,9
(2018)

Customer satisfaction index

89.9
(Jun 2019)

Electric power consumed from responsible sources

100%
(2018)

Independent Directors

66.7%
(2018)

Percentage of women on staff

56.28%
(2018)

SOCIAL FOOTPRINT

Social footprint

The Bankia people work to make a mark in society

Our activity transforms the environment and transmits the commitment to society in various fields

Bankia and the Fundació Caixa Castelló allocate 100,000 euros to support the social programmes of 41 associations in the province

The chosen associations will carry out projects in the fields of employment and occupational training, disability, local development and support for vulnerable people.

Bankia and the Fundación Caja Segovia allocate 60,000 euros to the social projects of 22 associations in Segovia

The president of Bankia, José Ignacio Goirigolzarri, praises the assistance work of the selected entities and highlights the importance of the province in the strategy of the entity.

TAKE CARE OF THE ENVIROMENT

Eco-eficiency

The Eco-Efficiency and Climate Change Plan 2017-2020 sets out the path Bankia must follow in order to contribute to reaching one of the 21st century’s most important targets: carbon neutrality by 2050.

Tackling climate change

Climate change is one of the greatest threats facing society. The present and especially the future of the environment of our planet demands an effort of awareness on everybody’s part.

Enviromental risk managment

Bankia considers that its banking activity has a very limited environmental impact. However, the bank has a very significant indirect influence through the production activities and investment decisions of its customers.

INICIATIVES IN WHICH WE PARTICIPATE

Reputation and Corporate Social Responsibility Direction

David Menéndez Carbajosa:
REPUTATION AND CORPORATE SOCIAL RESPONSIBILITY DIRECTION

Isabel Moreno Ortega:
ACCIÓN SOCIAL DIRECTION
imorenoo@bankia.com

María José Gálvez Cardona:
SOSTENIBILITY DIRECTION
mgalvezc@bankia.com

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