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Responsible Management

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Our principles

Bankia’s values determine the business strategy, the management model and the work philosophy in relation to the interest groups: customers, shareholders, employees, suppliers and society in general.

Responsible Management Policy

Its establishes the pillars on which the entity must develop its relationships and is the basis for inspiring policies, action plans and procedures.

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Non Financial Information Statement 2019

This document describes the key features of the Bankia Group's business model and risk management, as well as all the activities carried out in other areas.

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Bankia plan gestión responsable 2018 a 2020

This Plan will promote the main lines of action that are aimed at anticipating and taking on the main social and environmental challenges that the bank needs to continue to move forward on the path of continuous improvement

Satisfaction and relationship with the customer

Bankia undertakes to maintain relationships based on integrity and tailored to the customer's needs, while ensuring their privacy.

The development of talent and commitment among the bank’s professionals

The bank is committed to talent, under a management style model that consolidates a team committed to and prepared for the challenges the future will bring.

Corporate governance based on solid values

The bank will continue to move forward in terms of a good corporate governance that strives to ensure values and responsible culture, risk management and relations with third parties.

Sustainable development

Contributing to achieving a low-carbon economy by managing the direct and indirect impacts generated by Bankia.

Social contribution

Contributing to building a better society, supporting real needs and using technology as a driving force.

IN THE NEWS

The ‘We help those who help - Use of premises’ programme by Bankia and CajaGranada Fundación will benefit 15 associations

The various NGOs will carry out different activities at the CajaGranada Theatre and will use the spaces of the CajaGranada Cultural Centre dedicated to workshops and temporary exhibition halls.

Bankia supports Fundación Caixa Castelló with 80,000 euros, an increase of 23%, to promote social, environmental and cultural programmes

The agreement will provide economic support to the social projects of associations of Castellón.

Bankia and Fundación Cajamurcia announce aid amounting to 200,000 euros for social action projects in the Region

Applicants can register through Fundación Cajamurcia and Bankia en Acción websites. The deadline for submission of projects ends on Friday, 27 March (at 1 pm).

KEY FIGURES

We are responsible for what we do.

Average term of payment to suppliers
(days)

8,8
(2018)

Investment in Social Action
(millions €)

20,9
(2018)

Customer satisfaction index

90.3
(Sep 2019)

Electric power consumed from responsible sources

100%
(2018)

Independent Directors

66.7%
(2018)

Percentage of women on staff

56.28%
(2018)

SOCIAL FOOTPRINT

Social footprint

The Bankia people work to make a mark in society

Our activity transforms the environment and transmits the commitment to society in various fields

Bankia and the Bancaja Foundation allocate 150,000 euros to 15 projects for social integration of differently-abled people

Since its implementation, this aid programme by Bankia and Bancaja Foundation has provided support to 74 projects of associations within the Community of Valencia.

Bankia supports Fundación La Caja de Canarias Foundation with 230,000 euros to promote social and environmental care projects in the Islands

The collaboration between Bankia and Fundación La Caja de Canarias will also enable the implementation of socio-cultural activities throughout 2020 and the provision of spaces for NGOs to publicise their initiatives.

TAKE CARE OF THE ENVIROMENT

Eco-eficiency

The Eco-Efficiency and Climate Change Plan 2017-2020 sets out the path Bankia must follow in order to contribute to reaching one of the 21st century’s most important targets: carbon neutrality by 2050.

Tackling climate change

Climate change is one of the greatest threats facing society. The present and especially the future of the environment of our planet demands an effort of awareness on everybody’s part.

Enviromental risk managment

Bankia considers that its banking activity has a very limited environmental impact. However, the bank has a very significant indirect influence through the production activities and investment decisions of its customers.

INICIATIVES IN WHICH WE PARTICIPATE

Reputation and Corporate Social Responsibility Direction

David Menéndez Carbajosa:
RESPONSIBLE MANAGEMENT DIRECTION

Isabel Moreno Ortega:
ACCIÓN SOCIAL DIRECTION
imorenoo@bankia.com

María José Gálvez Cardona:
SOSTENIBILITY DIRECTION
mgalvezc@bankia.com

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