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  2. Responsible Management
  3. A sustainable bank
  4. Our principles

Our principles

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The Responsible Management Plan developed to meet the challenges of the future makes Bankia a sustainable bank that complies with the Sustainable Development Goals

Bankia understands Responsible Management as the voluntary addition to its policies and procedures of the environmental, social and corporate governance issues arising from knowledge of the field in which it operates and the relationship and dialogue with all its stakeholders.

Responsible Management is integrated into Bankia's business strategy and management model, with two objectives: to create solid, stable and trusting relationships, and to create value for the business and for our stakeholders.

Bankia's vision and values, in line with the 2016-2018 Responsible Management Plan, seek to make Bankia the preferred bank by society.

Somos íntegros
We are honest
Trustworthy and honest with clients, institutions and colleagues

Somos cercanos
We are approachable
We care about the needs of our customers, whom we always listen to.

Somos profesionales
We are professional
We apply transparency and accountability in each and every one of our actions.

Somos apasionados
We are passionate
We are firmly committed to all our goals.

Somos valientes
We are brave
We undertake ambitious projects that help us grow as a company.

Lo hacemos posible
We make it possible
We work with agility and effectiveness in achieving our goals.

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