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Active communication

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Communication with suppliers

Bankia maintains active communication with suppliers, with the objective of learning of their evaluation of the relationship they have with the Bank. In addition, it also promotes and participates in meetings related to the development of the purchasing function.

  • Satisfaction surveys: Suppliers evaluate their relationship with the bank with regard to the courtesy shown to them, the Confidential Whistle-blowing Channel, the negotiation process, compliance with payment commitments, etc. as well as the extent to which the bank’s values are transmitted to them. 87.5% of suppliers gave their relationship with Bankia a score of 7 or above in the surveys.
  • Supplier Day: In 2017, the second edition of the bank’s Supplier Day was staged at Bankia’s head office in Madrid, drawing 300 attendees. Events such as these showcase the bank’s commitment to fostering a relationship of trust and ongoing engagement with our suppliers.
  • Top 5 in CPOnet study: the bank ranked among the Top 5 Ibex 35 companies in 2017.
 

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