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Active communication

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Communication with suppliers

Bankia maintains active communication with suppliers, with the objective of learning of their evaluation of the relationship they have with the Bank. In addition, it also promotes and participates in meetings related to the development of the purchasing function.

  • Satisfaction surveys: suppliers evaluate their relationship with the bank with regard to the courtesy shown to them, the Confidential Whistle-blowing Channel, the negotiation process, compliance with payment commitments, etc. as well as the extent to which the bank’s values are transmitted to them. 88.30% of suppliers gave their relationship with Bankia a score of 7 or above in the surveys.
  • Supplier Day: the fourth Suppliers’ Day was held in October 2019 at Bankia’s headquarters in Madrid. The event brought together some 300 suppliers who provide services for the bank. Days like this one serve to share the bank’s strategy with suppliers, together with its responsible management policy and the path towards cultural transformation that will turn Bankia into a company adapted to the future. Additionally, the annual Suppliers’ Day shows the bank’s desire to maintain a relationship of trust and ongoing dialogue with its suppliers.
  • Spanish Association of Purchasing, Procurement and Supply Professionals (Aerce): Bankia collaborates with this organization to transmit, publish and spread knowledge and conduct research in the field of purchasing..

 

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