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Supplier service department

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Bankia has several supplier service channels through which improvement suggestions, claims, reports of possible irregular conduct, and complaints about supplier selection processes can be submitted.

  • Confidential Whistleblowing Channel: Confidential, but not anonymous, communication channel, managed by PwC as an independent third party, for reporting potentially improper financial or accounting conduct. Confidential Whistleblower Channel for suppliers
  • Supplier Service Department: Channel for making complaints, claims and suggestions related to the payment of invoices and the provision of services associated with contracts, as well as disagreements related to supplier selection processes.
  • Satisfaction surveys: the outcomes of this survey have been presented in the Supplier Perception Study, which examines aspects such as friendliness and courtesy, the negotiation process, contracting flexibility and fulfilment of payment commitments. Bankia was given a score of over 7 by 85.7% of its suppliers.

Form for making complaints, claims or suggestions

The fields marked (*) are obligatory.

DNI 00000000X / NIE X0000000Y / CIF X0000000Y

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Search Maximum size 5 MB. Allowed extensions: .doc, .docx, .pdf, .jpg, .gif, .png, .rar, .xlsx

Protection data Law

The data contained in this form will be processed by the Supplier Service Centre and added to its files for the purpose of managing your complaints or claims and may be transferred to whichever Group companies may be implicated in matter being processed, albeit solely for this purpose and on the basis of your consent. Your data will not be given to third parties unless: (i) we are legally obliged to do so; (ii) so doing is necessary to maintaining and controlling the contractual relationship; or (iii) the data subject has so consented. To exercise your right to access, rectify, erase, limit the processing of or object to your data and your right to its portability without retroactive effect, you may write to this Service at the following e-mail address: atencionalproveedor@bankia.com. For further information please refer to Additional Information on Data Protection at the following link: https://www.bankia.es/en/retail-banking/privacidad

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