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Ibex 35

Bankia is a financial institution that is listed on the Madrid stock exchange and is a constituent of the Ibex 35 benchmark index.

4th largest entity in the financial sector

Bankia is the fourth largest entity in the Spanish financial sector and has almost 8 million customers.

Leader in 6 regions

It is the market leader in six of Spain’s regions, which together account for 38% of GDP: Madrid, Valencian Community, Balearic Islands, Region of Murcia, La Rioja and Canary Islands.

 

Multichannel

It has a universal banking business model based on multi-channel distribution, it operates throughout Spain and its activity is focused on retail and corporate business.

ASPIRATION AND VALUES

Bankia’s values determine the business strategy, the management model and the work philosophy in relation to the interest groups: customers, shareholders, employees, suppliers and society in general. The values that underpin the bank’s culture are the following:

Somos íntegros

WE ARE HONEST

  • We behave honestly and decently at all times, both in our external dealings with customers and institutions and in our internal relationships with other people in Bankia, in accordance with the principles set out in our ethics code.
Somos cercanos

WE ARE CLOSE

  • We are constantly alert and attentive to the needs of customers and of Bankia’s people and communicate with them proactively and plainly, listening, exchanging information and building relationships of mutual trust.
Somos profesionales

WE ARE PROFESSIONAL

  • We apply the bank’s guidelines and standards in all our dealings with external and internal customers, with total transparency, giving priority to their interests and those of the institution above any personal interest.
Somos apasionados

WE ARE PASSIONATE

  • We firmly and resolutely meet all our commitments to customers and the institution, making whatever efforts may be needed to do so.
Somos valientes

WE ARE BRAVE

  • We accept challenges and take action, undertaking ambitious and transformational new projects that will enable us to grow as people and as an institution, so as to always serve customers’ interests and needs in the best way possible.
Lo hacemos posible

WE MAKE IT POSSIBLE

  • In our work we are oriented to achieving the goals and targets set for us, seeking maximum agility and effectiveness.

Organisation

Bankia

José Ignacio Goirigolzarri Tellaeche
Executive Chairman

José Sevilla Álvarez
Chief Executive Officer 

Antonio Ortega Parra
Executive Director and General Manager of People, Resources and Technology

Carlos Egea Krauel
Executive Director

Joaquín Ayuso García

Joaquín Ayuso García 
Independent Director 

Francisco Javier Campo García 
Independent Director 

Eva Castillo Sanz 
Independent Director

Jorge Cosmen Menéndez-Castañedo 
Independent Director

Jose Luis Feito Higueruela 
Independent Director

Fernando Fernández Menéndez de Andés 
Independent Director

Laura González Molero
Independent Director

Antonio Greño Hidalgo
Independent Director

Miguel Crespo Rodríguez
General Secretary and Deputy General Director
of the General Secretariat

David López

David López Puig
Deputy General Director of People and Culture

Carlos Torres

Carlos Torres García 
Deputy General Director of Transformation
and Digital Strategy

Eugenio Solla

Eugenio Solla Tomé 
Deputy General Director of Retail Banking

Fernando Sobrini Aburto 
Deputy General Director of Investees
and Asset Management

Amalia Blanco Lucas 
Deputy General Director of Communication
and External Relations

Gonzalo Alcubilla Povedano 
Deputy General Director of Business Banking

Leopoldo Alvear

Leopoldo Alvear Trenor 
Deputy General Director of Financial Management

Manuel Galarza

Manuel Galarza Pont 
Deputy General Director of Credit Risks

Key figures

Attributable profit

205 million euros

Phase-in CET1 ratio

13.78%

Fully loaded CET1 ratio

12.61%

Social investment

20.9million euros 

Independent directors 

66.7% 

Customer satisfaction index

90.1

Average payment  period to suppliers

8.8days 

Electricity from renewable sources

100%

Shareholder structure

Bankia Shareholder structure April 2019

*Updated on 04/30/2019

Bankia Shareholder structure April 2019

** Updated on 04/30/2019

Dividends

Business

Customer centricity, segmentation and multichannel distribution are the three features that characterise Bankia’s business model. They are the three keys to delivering a service that steadily improves in quality and adjusts to demand.

Million customers Bankia

Bankia´s areas of influence

Areas influence Bankia 2019

Areas influence Bankia 2019 - resp

Multichannel commercial network

Retail banking 

1,741

Company Banking

64 

Private Banking

16

Multichannel customers 

3,303,798

Mobile branches 

11

ATM´s 

5,407

"Connect with your expert" customers

755,215

Oficina mobile users 

2,922,978

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