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Multichannel Commercial Network

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Bankia is a national entity focused on the business of individuals and companies

The bank's clients may interact with the entity through physical offices, ATMs or digital channels.

Bankia is the fourth financial institution in the country, with a market share in turnover of 9.7% at the end of 2019. Its main areas of influence are Madrid, the Comunidad Valenciana, the Región of Murcia, the Islas Baleares, the Islas Canarias and La Rioja..

Percentage of municipalities with Bankia branch at the end of 2019

Multichannel commercial network Bankia 2020

MULTICHANNEL

The Bankia branch network is also complemented by the following centers:

1,656

Universal banking branches

374

Perimeter branches

125

Agile branches

29

Recovery centres

16

Private banking branches

115

Branches in sparsely populated areas

 

Bankia has a network of 14 buses that offers financial services to almost 250,000 people who live in 373 small municipalities at risk of financial exclusion in six autonomous communities.

The ATM network comprises 5,361 sites.

Bankia's branches and ATMS

At the end of 2019, Bankia exceeded 3.7 million digital customers and 36% of sales were made through digital channels.

749,881

Customers for ‘Connect with your Expert’

571

‘Connect with your Expert’ managers

3,217,298

Bankia Online users

191,190

Bankia Online Business Users

2,881,310

Users App Bankia

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