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Multichannel Commercial Network

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Bankia is a national bank focused on retail customers and businesses

It offers its services through the full range of channels: branch offices, our "Ofibus" travelling branches, online and mobile banking, etc.

The Bankia commercial network is organised into different types of offices and customer service points. In terms of geographical distribution, Bankia has a presence throughout Spain, although most notably in the home areas of its founding savings banks.

Municipalities with a Bankia branch
Percent of municipalities with a bank branch: Universal branches, Agile branch and periphery.

Municipalities with a Bankia branch 2018

*Updated on 12/31/2018

CENTRES

The Bankia branch network is also complemented by the following centers::

64

Business Banking offices

3

Corporate Banking offices

16

Private Banking branches

30

Recovery Centres

 

Bankia also reaches underbanked areas through its 11 'Ofibus' travelling branches that serve 341 townships and 13,487 people are served by these ofibuses.

The ATM network comprises 5,407 sites.

Bankia's branches and ATMs

At year-end 2018, Bankia exceeded 3.3 million digital customers and 25.8% of sales were made through digital channels. The bank is bringing its commercial strategy into step with the ongoing digitisation of society and its customer base, with ever greater emphasis on online service points..

755,215

Customers for ‘Connect with your expert’.

60

‘Connect with your expert’ offices.

3,303,798

Multichannel customers.

13

‘Value Plus+’ offices.

2,922,978

Users of the 'Mobile Branch'.

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