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Multichannel Commercial Network

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Bankia is a national bank focused on retail customers and businesses

It offers its services through the full range of channels: branch offices, our "Ofibus" travelling branches, online and mobile banking, etc.

The Bankia commercial network is organised into different types of offices and customer service points. In terms of geographical distribution, Bankia has a presence throughout Spain, although most notably in the home areas of its founding savings banks.

 
 

Regional Business Banking
Universal branches, Agile branch and periphery.

CENTRES

The Bankia branch network is also complemented by the following centers::

61

Business Banking offices (65 with BMN at 31 march)

2

Corporate Banking offices

13

Private Banking branches

35

Recovery Centres

3

Property developer offices

Bankia also reaches underbanked areas through its 11 'Ofibus' travelling branches that serve 337 townships.

The ATM network comprises 5,016 sites, some 581 of which are in sparsely populates zones..

Bankia's branches and ATMs

At year-end 2017 some 40.5% of Bankia customers were multichannel and 13.4% of sales were done via digital channels. Bankia is bringing its commercial strategy into step with the ongoing digitisation of society and its customer base, with ever greater emphasis on online service points..

584,000

Customers for ‘Connect with your expert’.

52

‘Connect with your expert’ offices.

2,297,945

Multichannel customers.

7

‘Value Plus+’ offices.

1,824,290

Users of the 'Mobile Branch'.

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