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Strategic Plan

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  • Strategic Plan 2018-2020
  • Strategic Plan 2018-2020 achievements
  • Strategic Plan 2012-2015

Bankia Strategic Plan

BANKIA 2018-2020

What do we aspire to achieve?

We want to be the best bank in Spain

Our goal is to be the best bank in Spain in terms of efficiency, solvency and profitability, to ensure the sustainability of the Bankia project and to create value for our shareholders. This will allow us to improve our results and achieve, in 2020, a profit of 1,300 million euros, a cash dividend payout of 45%-50% and the return of capital above 12% CET1 FL.

Distribution to our shareholders

>2,500 million euros Payment of dividends and return of surplus capital


Satisfied customers

Efficiency in processes
Improvement in customer experience

Committed teams

Values and management style

Recognition from society



10 Objectives 2020 gross income composition loan portfolio

10 Objectives 2020 gross income composition loan portfolio - mobile


Bankia plans to distribute more than €2,500 million to its shareholders in the next three years, more than twice the figure for the last four years

The Bank is projecting profits of more than €1,300 million for the last year of the plan, some 62% higher than in 2017, and expects to raise its return on equity (ROE) to 10.8%, once adjusted to a capital level of 12%.

Strategic Plan Presentation


Webcast for analysts and investors


Strategic Plan Press Kit


In its 2018-2020 Strategic Plan, Bankia set a target of profits of €1.3 billion at the end of the three-year period, an adjusted ROE of 10.8% and a fully loaded CET1 liquidity ratio of around 12%. It also contemplated the distribution of €2.5 billion to its shareholders in payment of dividends and return of excess capital.

The bank's management approach since 2018 has allowed it to realise the synergies from the merger with BMN established in the Strategic Plan early and increase them from the estimated €190 million to €220 million. The bank has also continued to generate capital over and above the 12% fully loaded CET1 ratio.

The financial targets of the Strategic Plan were calculated based on a forecast of Spanish GDP growth of above 2% over three years, a Euribor of 0.73% at the end of the period and a scenario of gradual credit recovery. The fact that interest rates have remained negative has affected achievement of the net profit target.

Bankia has also placed the distribution of €2.5 billion to its shareholders under review and is making it conditional on the effects of the crisis related to the spread of COVID-19. The institution will exercise maximum prudence when establishing the future dividend policy in order to maintain its high level of liquidity.

  2018 2019 Strategic Plan Target
Synergies (Million euros) 130 220 190
  Individuals/Businesses Individuals/Businesses Individuals/Businesses
Satisfaction 86.9% / 93.6% 90.3% / 93.6% 92% / 95%
Digital customers
(percent of total customers)
45.4% 53.3% 65%
Digital sales 25.8% 36% 35%
Balance of mortgage lending 13.22% 12.46% 12.6%
Balance of lending to businesses 7.42% 7.83% 7.7%
Balance of consumer finance 5.58% 6.08% 6.6%
Balance of Mutual funds 6.55% 7.05% 7.2%
Housing 64% 61% 58%
Consumer finance 4% 5% 5%
Businesses and real estate developers 31% 34% 37%
Reduction of non-performing assets*
(Billion euros)
5.9 8.4 8.9
NPL ratio 6.5% 5.0% 3.9%
Coverage ratio 54.6% 54.0% ~ 56%


* Reduction of non-earning assets accumulated since December 2017.

In 2020, the final year of the Strategic Plan, Bankia will seek to boost revenues through increased sales of high-value products and through the new lines of business that it has been able to open after the lifting of the restrictions established in the Restructuring Plan that ended in December of 2017.

These business lines include providing long-term financing to large corporations with access to capital markets, both inside and outside Spain, financing of real-estate development, as well as other commission-generating products (financing of projects and acquisitions).

In addition, and with respect to the quality of the assets, after the extraordinary reduction effort carried out in the last two years, Bankia's balance sheet is healthy and well provisioned. In addition, the CET1 liquidity ratio in Fully Loaded terms reached 13.02% at the end of 2019, one of the highest in the sector. The capitalization levels together with the strength of the balance sheet will allow Bankia to support its business fabric and private customers in these times of high uncertainty.

On 28 November 2012, the BFA-Bankia Group announced its Strategic Plan 2012-2015, coinciding with the approval by the European Commission of the Bank’s Restructuring Plan, in a the complex macroeconomic context.

These targets, promised to the European and Spanish authorities, were met two years ahead of the date set in the Restructuring Plan, despite the difficult economic environment, the historically low interest rates and the various contingent liabilities the Bank had to face arising from its past management, most notably the management of hybrid instruments and of the IPO.

The solvency and profitability targets were largely achieved at the outset, with the capital increase and the transfer of assets to the Asset Management Company for Assets Arising from Bank Restructuring (Sareb). Bankia took additional measures that affected these ratios, aimed at strengthening the capital base, reducing risk-bearing assets and achieving a solid liquidity position by readjusting the funding structure to increase the proportion of retail deposits.


Bankia 2012-2015

On 1 February 2016, the BFA-Bankia Group announced the completion of its Strategic Plan 2012-2015, the solvency, profitability and efficiency targets having been met.

Return on equity (ROE) rose above 10%, with accumulated profit at BFA Group level of 4,081 million euros, above the 3,100 million euro target. This goal was achieved through four main lines of action: strengthening of the competitive positioning, rebalancing of the balance sheet, efficiency improvement and reduction of the risk premium.

To meet the profitability target, the Bank had to be efficient and succeeded in improving its efficiency ratio to 43.6%. In addition, the cost of risk fell below 50 basis points and disposals of non-strategic assets brought proceeds totalling 61,400 million euros. Capital and liquidity generation also exceeded projections by a large margin.

Between 2013 and 2015, the BFA-Bankia Group generated 44,600 million euros of liquidity, as against a target of 28,800 million, and 6,800 million euros of capital, compared to the projected 5,400 million for that same period. Similarly, BFA’s Basel III CET1 ratio, on a fully loaded basis, doubled the level it stood at immediately after the injection of state aid.

Bankia also improved its positioning, achieving growth in key segments, including off-balance-sheet funds, credit cards, consumer finance, business lending and trade finance. Lastly, as a consequence of the Restructuring Plan, the BFA-Bankia Group fulfilled the commitment to downsize its branch network to 2,000 branches and reduce its workforce, with the ultimate goal of preserving 14,500 jobs.

José Ignacio Goirigolzarri: "We have met each and every one of the targets that were set"



November 2012

BFA-Bankia Group's restructuring plan for the 2012-2017 period is approved by the European Commission, the Bank of Spain and the Fund for the Orderly Restructuring of the Banking Sector (FROB). Approval of the Plan means an immediate injection of capital to make the BFA-Bankia one of Spain's most solvent banking groups.

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December 2012

After approval of the Plan, BFA receives a capital injection of €7,339 million to add to the advance of €4,465 million received from the Frob in September 2012.

The BFA-Bankia Group makes rectifications in the amount of €24,800 million. Of this amount, €12,200 million were granted before September, with €12,600 million pending allocation.


The BFA-Bankia Group completes the 2012 rectification plan at the end of 2012, after making provisions and allocations of €26,845 million, an amount that includes adjustments derived from transfers of assets to the Sareb.

These rectifications and the recapitalisation measures approved on 28 November 2012 by the European Authorities enable the bank to start 2013 with a healthy balance and in a solid position in terms of solvency and liquidity.

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The BFA-Bankia Group recorded net proforma earnings of €818 million in 2013, with which the organisation will comply with the objective set in the 2012-2015 strategic plan to achieve gains of €800 million.

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February 2015

The BFA-Bankia group made net profits of €747 million in 2014, which is 83.3% more than the previous year, when the bank earned €408 million.

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Bankia makes a profit attributed of 1,040 million euros in 2015, 39.2% more.

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The BFA-Bankia Group fulfils the objectives of the Strategic Plan 2012-2015.

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