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As a responsible entity and within the framework of sustainable finance, Bankia is aiming to become a benchmark for responsible management, incorporating environmental, social and good governance criteria into its business strategy and maintaining a relationship with its stakeholders focused on the generation of value and mutual benefit. To do this, it has a Responsible Management policy that contributes to guiding the business, managing risks and taking advantage of opportunities.

In recent years, Bankia has worked on the definition of an extensive set of actions that allow the bank to align itself with a sustainable approach.

In the environmental field, Bankia supports the fight against climate change through the effective management of resources and supervises and evaluates the environmental impact of operations likely to have a possible negative impact.

Sustainability Bankia

Bankia has made a commitment to achieve carbon neutrality by 2020, contribute to mitigating climate change.

The bank has made a commitment to achieve carbon neutrality by 2020. In this way, it is aiming to minimise its impact and contribute to mitigating climate change through more efficient consumption of resources, proper environmental management in all processes and awareness-raising and training of its professionals.

In addition, it is developing products and services with an environmental focus that contribute to combating climate change and incorporates clauses related to its environmental commitment in its supplier procurement.

Bankia is aiming to maximise the positive impact on its environment by identifying priority social demands and promoting social investment to generate wealth and support the most vulnerable groups in society.

Through its social action, the entity promotes employability and Dual Vocational Training as elements of local wealth generation, as well as fostering rural and local development by supporting the most vulnerable groups that are part of its immediate environment.

The bank supports the Social Housing Fund by reinforcing projects that seek to alleviate situations related to new poverty. It also fosters and reinforces the job integration of people with disabilities through alliances with reference entities, all with the participation of its professionals in social action investment decisions.

For Bankia, it is essential to have the trust of its stakeholders. For this reason, it is committed to generating a culture of transparency and integrity that is in the best interests of all its stakeholders, to consolidate the role of CSR in its governance and to behave responsibly to increase the trust of its stakeholders.

Its strict internal regulations and strong control mechanisms allow the entity to show zero tolerance for conduct or practices related to corruption, fraud or bribery in its activity.

Bankia undertakes to act responsibly in the management of businesses and comply with tax obligations wherever it operates, assuming a commitment to transparency and collaboration with the corresponding tax administrations.

Bankia's environmental, social and corporate governance management has allowed it to obtain the 'prime' rating given by the international analysis firm Institutional Shareholder Services (ISS).

Global compact and contribution to SDGs

Since November 2013, Bankia has adhered to the 10 principles of the UN Global Compact referring to Human Rights, labour, environmental and anti-corruption aspects.

In 2015, together with the approval of the 2030 Agenda, the Sustainable Development Goals were also launched, which highlight a series of measures to end poverty, protect the planet and guarantee the global welfare of people.

In its commitment to the SDGs, Bankia directs its strategy towards promoting a transition to a low-carbon economy and the development of responsible and sustainable banking.

The entity focuses its efforts on five SDGs:


In September 2019, Bankia signed the Principles for Responsible Banking and the UN Commitment to Climate Action and, in June 2020, the Women’s Empowerment Principles.

Sustainability indices

The importance of non-financial information, both for analysts and investors, and for regulators and the general public is increasing. Hence the importance for companies of being recognised for good environmental and social management and good governance of their activity.

Bankia’s work in this area in recent years has allowed it to be included in some of the most important sustainability indices in the world.

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